Bilingual Customer Support Specialist

Enigma Corporation; Barcelona; On-site; EUR 18,000 - 22,000; Full time

Benefits offered by this job

Central Barcelona office

Full paid training

Job summary

Concentrix in Barcelona is hiring a Customer Service Representative to identify customer needs, handle inquiries via email and chat, and ensure quick, high-quality resolutions. The role emphasizes empathy, clear communication, and building lasting customer relationships.

The position offers a permanent, full-time contract with 39 hours per week, a central Barcelona office, and comprehensive on-the-job training to get you up to speed on the company and project.

Qualifications

• Bilingual Spanish and advanced English required.
• Experience in customer service, helpdesk, or similar role is valuable.
• Strong written and verbal communication skills with interpersonal abilities.
• Customer-focused and detail-oriented with a commitment to high-quality service.
• Able to multi-task, prioritise, and find effective solutions in a fast-paced environment.
• Flexible, resourceful, proactive, and dynamic.
• Team player with ability to work towards individual and team goals.
• Previous experience with Zendesk is a plus.

Responsibilities

• Identify and assess customers’ needs, handling consultations, after-sales requests, and general enquiries.
• Manage customer communications via email and chat, providing accurate information.
• Handle customer complaints, resolve issues, and follow up to ensure resolution.
• Build strong customer relationships through empathy and clear communication.
• Manage the CRM system, keeping customer interactions, accounts, files, and databases up to date.
• Collaborate with Sales, Finance, Administration, and other departments to support customer processes and operations.

Skills

Spanish

Advanced English

Zendesk

Job description

Concentrix in Barcelona is hiring a Customer Service Representative to identify customer needs, handle inquiries via email and chat, and ensure quick, high-quality resolutions. The role emphasizes empathy, clear communication, and building lasting customer relationships.

The position offers a permanent, full-time contract with 39 hours per week, a central Barcelona office, and comprehensive on-the-job training to get you up to speed on the company and project.