Bilingual Customer Service Agent (Spanish/Catalan) – Barcelona

Concentrix Spain Business Process Outsourcing S.L.U.; Barcelona; On-site; EUR 20,000 - 21,000; Full time

Benefits offered by this job

Central location in Barcelona

Full paid training on company and proj

Career development programs

Language classes

Job summary

Concentrix seeks a Customer Service Representative in Barcelona fluent in Spanish and Catalan with strong English skills. You will handle incoming calls and emails, log interactions, and resolve issues within SLA while presenting a professional brand image.

You’ll work in a team, maintain product knowledge, and tailor responses to customer profiles. The role offers full-time hours, training, and development opportunities in a dynamic fashion-related industry context.

Qualifications

• Bilingual in Spanish and Catalan with advanced English.
• Strong customer service and communication skills.
• Ability to work in a fast-paced, target-driven environment.

Responsibilities

• Take incoming contacts via telephone and email and resolve user requests.
• Log call details in the system and meet SLA commitments.
• Maintain knowledge of client applications and stay updated on product details.
• Understand customer profiles and tailor communications accordingly.
• Ensure adherence to contractual SLA.
• Act as a Brand Ambassador for the company and its products.

Skills

Spanish & Catalan bilingual

English (advanced)

Customer service

Teamwork

Tools

CRM software

Payment platforms

Job description

Concentrix seeks a Customer Service Representative in Barcelona fluent in Spanish and Catalan with strong English skills. You will handle incoming calls and emails, log interactions, and resolve issues within SLA while presenting a professional brand image.

You’ll work in a team, maintain product knowledge, and tailor responses to customer profiles. The role offers full-time hours, training, and development opportunities in a dynamic fashion-related industry context.