Customer Service and Technical Support Advisor with Spanish and English

TP; Barcelona; In loco; EUR 17.000 - 20.000; Tempo pieno

Vantaggi offerti da questo lavoro

38.5 hours/week

Temporary contract of 2 months

Salary: 18,470 € gross/year

Referral Program: Bring a Friend

Career plans and growth opportunities

Team building in dynamic environment

Descrizione del lavoro

TP is seeking a Customer Service and Technical Support Advisor with Spanish to act as a brand ambassador in the coffee and culinary sector. The role covers presales, aftersales, store and e-commerce support, and basic technical troubleshooting, with a focus on customer satisfaction.

The ideal candidate will have C2 Spanish and strong English, problem-solving skills, empathy, and a customer-first mindset. The position offers a 38.5-hour week, rotating shifts, and a two-month temporary contract in

Competenze

• Listening and understanding capacity.
• Empathy (Understanding others).
• Customer focus is essential.
• Problem solving and technical learning.
• Integrity and trust.
• Conflict management.

Mansioni

• Provide 360° support to all brands in presales and aftersales scenarios, including physical stores and e-commerce.
• Assist in backoffice tasks and basic technical troubleshooting.
• Coordinate with teams to ensure smooth customer experience in Spanish and English.

Conoscenze

Listening skills

Empathy

Customer focus

Problem solving

Integrity

Conflict resolution

Descrizione del lavoro

TP is looking for Customer Service and Technical Support Advisor with Spanish

Purpose of the role

We would like to have experts to become ambassadors of our brands in the coffee and culinary world according to our Client reputation and status.

We would like our experts to provide 360 º support to all our brands in presales and aftersales scenarios, including physical stores and e commerce, basic technical support for troubleshooting and backoffice tasks.

Requirements

• C2 level of Spanish and B2 to C1 level of English
• Listening and understanding capacity
• Empathy (Understanding others)
• Customer focus
• Problem solving and Technical learning
• Integrity and trust
• Conflict management

Desirable experience

• Digital (User level)/ e-commerce user.
• Cross-Selling Up-Selling.
• Social Media User
• A plus if they have previous experiences in services in store attending consumer's on these product categories

Desirable Skills

• Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
• Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals
• Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums
• Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions
• Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration
• Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights
• Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions
• Entrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification

Benefits

• 38,5 hours/week, rotating shift, from Monday to Friday
• Temporary contract of 2 months
• Salary: 18.470 € gross/year
• Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project)
• Individual career plans with the potential to grow within the company, our team is continuously expanding and new opportunities are open often
• Excellent work environment and team building activities in a dynamic and international environment

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.