Bilingual Customer Care Specialist German/English Barcelona

TravelPerk; Barcelona; Hybrid; EUR 28,000 - 42,000; Full time

Benefits offered by this job

Private healthcare

Gym allowance

Life Insurance

Flexible compensation plan

Paid parental leave

Volunteer hours

Work from Anywhere days

Relocation support

13th-month salary

Job summary

Perk is seeking a Customer Care professional based in Barcelona to join our team and deliver exceptional customer experiences. You will resolve inquiries, provide insightful support, and collaborate with cross-functional teams to learn our product suite while upholding our values of transparency, empathy, and efficiency.

You will act as the first point of contact for knowledge on our software and ensure timely ticket creation and tracking from inquiry to resolution, while supporting

Qualifications

• Fluent in English and German; additional languages are a plus.
• Background in finance and/or accounting is a strong plus.
• Operational experience with high-volume customer inquiries and internal clarifications is advantageous.

Responsibilities

• Respond to customer queries via email and phone in a timely, knowledgeable manner.
• Troubleshoot issues and provide accurate information with appropriate follow-up.
• Document interactions and escalate complex cases to the relevant teams.

Skills

English & German

Finance background

Customer support

Multi-tasking

Job description

Perk is seeking a Customer Care professional based in Barcelona to join our team and deliver exceptional customer experiences. You will resolve inquiries, provide insightful support, and collaborate with cross-functional teams to learn our product suite while upholding our values of transparency, empathy, and efficiency.

You will act as the first point of contact for knowledge on our software and ensure timely ticket creation and tracking from inquiry to resolution, while supporting