FinTech Customer Care Specialist - German Speaking

AmTrav; Barcelona; Hybrid; EUR 28,000 - 42,000; Full time

Benefits offered by this job

Equity ownership

Vacation days + holidays

Private healthcare or gym allowance

Life Insurance

Annual summer party

Wellbeing partner (Spring Health)

Work from Anywhere days

Language lessons (EN/ES/Catalan)

Sabbatical after 5 years

Relocation support

Job summary

Perk is seeking a Customer Care specialist for our Spend platform, based in Barcelona. You will resolve customer inquiries via email and phone, troubleshoot issues, and document interactions to ensure high-quality support.

You’ll work as the first point of contact for knowledge on the software and support our German-speaking clients as needed. Join a global team with a strong focus on customer experience, cross-functional collaboration, and KPI-driven performance.

Qualifications

• Experience in FinTech or financial software is required.
• Experience providing technical support and troubleshooting with customers.
• A finance/accounting background is a strong plus.
• Experience handling high volume external inquiries and internal clarifications.
• Experience meeting KPIs across phone, email and chat.
• Structured and detail-oriented approach to work.
• Fluent English; additional languages are a plus.

Responsibilities

• Respond to customer queries via email and phone promptly.
• Troubleshoot and resolve issues with accurate information.
• Document interactions and escalate complex cases.
• Own incoming requests and create internal tickets.
• Track-to-resolution of incidents or bugs.
• Answer inquiries for German-speaking clients.
• Be the first line of knowledge on the operational use of our software internally.

Skills

FinTech experience

Technical support

Finance background

High volume inquiries

KPIs focus

Structured & detail-oriented

English fluent

Job description

Perk is seeking a Customer Care specialist for our Spend platform, based in Barcelona. You will resolve customer inquiries via email and phone, troubleshoot issues, and document interactions to ensure high-quality support.

You’ll work as the first point of contact for knowledge on the software and support our German-speaking clients as needed. Join a global team with a strong focus on customer experience, cross-functional collaboration, and KPI-driven performance.