Customer Care Specialist — Finance Platforms (Barcelona)

AmTrav; Barcelona; On-site; EUR 28,000 - 42,000; Full time

Benefits offered by this job

Private healthcare or gym allowance

Life Insurance

Annual summer party

Spring Health wellbeing support

Work from Anywhere days

Sabbatical after 5 years

Job summary

Perk in Barcelona is seeking a Customer Care specialist to deliver exceptional customer experiences across Europe, resolving inquiries by email and phone while upholding our values of transparency, empathy, and efficiency.

You will collaborate with cross-functional teams, learn our evolving product suite, and become the knowledge base owner for operational use of the software, helping customers navigate their needs and ensuring high satisfaction.

Qualifications

• Background in finance or accounting is a strong plus.
• Operational experience with a high turnover of external customer inquiries and internal clarifications from the team is a plus.
• Ability to handle a variety of tasks at a high frequency.
• Structured and detail oriented approach to work.
• Fluency in English (additional languages are a plus).

Responsibilities

• Respond to customer queries via email and phone in a timely and knowledgeable manner
• Troubleshoot and resolve issues while providing accurate information and following up as needed
• Document interactions and escalated complex cases to the appropriate teams
• Ownership of incoming requests from customers, including the creation of tickets for the internal organization
• Ownership for tracking-to-resolution of recorded incidents or bugs
• Answering and handling customer inquiries for our customers in Germany, Switzerland, and the rest of Europe
• Internally, you’re the first point of contact for knowledge on the operational use of our software

Skills

Fluent English

Finance background

Operational experience

Structured thinking

multitasking

Job description

Perk in Barcelona is seeking a Customer Care specialist to deliver exceptional customer experiences across Europe, resolving inquiries by email and phone while upholding our values of transparency, empathy, and efficiency.

You will collaborate with cross-functional teams, learn our evolving product suite, and become the knowledge base owner for operational use of the software, helping customers navigate their needs and ensuring high satisfaction.