German-Speaking FinTech Customer Care Specialist

Perk; Barcelona; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Equity ownership

Vacation days

Private healthcare or gym

Life Insurance

Wellbeing program

Work from Anywhere days

Sabbatical after 5 years

Job summary

Perk is hiring for a Customer Care role in Barcelona. You will support our Spend platform, helping customers with English and German inquiries, and collaborating with cross-functional teams to resolve issues promptly.

You will be the first point of contact for knowledge about our software, manage tickets, and ensure high standards of customer experience while meeting KPIs across channels.

Qualifications

• Experience in FinTech, financial or accounting software
• Experience providing technical support and troubleshooting with customers
• Background in finance or accounting is a strong plus
• Operational experience with high volume of external customer inquiries and internal clarifications
• Fluency in English and German; other languages are a plus

Responsibilities

• Respond to customer queries via email and phone in a timely manner
• Troubleshoot issues and provide accurate information
• Document interactions and escalate complex cases
• Own incoming requests and create internal tickets
• Track incidents or bugs through resolution
• Handle inquiries for German-speaking clients and act as knowledge base for operations

Skills

FinTech experience

Technical support

English

German language

Multitasking

KPI focus

Finance background

Job description

Perk is hiring for a Customer Care role in Barcelona. You will support our Spend platform, helping customers with English and German inquiries, and collaborating with cross-functional teams to resolve issues promptly.

You will be the first point of contact for knowledge about our software, manage tickets, and ensure high standards of customer experience while meeting KPIs across channels.