German-Speaking Customer Support Specialist — Barcelona

Konecta; Barcelona; Sur place; EUR 24 000 - 36 000; Plein temps

Avantages offerts par ce poste

Sea-view office

Discount portal for experiences

Discount on private health insurance

Career growth opportunities

Work from home after on-site period

Résumé du poste

Konecta is seeking a native or bilingual German speaker to join our team in Barcelona for inbound customer support. You will handle customer contacts by phone or email, delivering professional assistance within a call centre environment and adhering to procedures and guidelines.

We offer comprehensive onboarding and ongoing training. Our office features sea views, plus access to a discount portal and private health insurance discounts.

Qualifications

• Native or bilingual German required.
• Available to work from our offices in Barcelona.
• Strong communication skills and computer proficiency.
• Proactive, solution‑oriented attitude for a fast-paced environment.

Responsabilités

• Handle inbound customer contacts by phone or email.
• Provide professional and efficient customer support in a call centre environment.
• Understand customer needs and provide accurate information following procedures and guidelines.
• Resolve customer inquiries and escalate complex cases when necessary.
• Complete tasks such as data entry and request processing.
• Follow company policies, quality standards, and data protection rules.

Connaissances

German language

Customer service

Communication skills

Data entry

Description du poste

Konecta is seeking a native or bilingual German speaker to join our team in Barcelona for inbound customer support. You will handle customer contacts by phone or email, delivering professional assistance within a call centre environment and adhering to procedures and guidelines.

We offer comprehensive onboarding and ongoing training. Our office features sea views, plus access to a discount portal and private health insurance discounts.