French-Speaking On-Site Customer Support (Barcelona)

Concentrix Spain Business Process Outsourcing S.L.U.; Barcelona; On-site; EUR 17,000 - 23,000; Full time

Benefits offered by this job

Full paid training

Career development programs

Job summary

Concentrix Spain Business Process Outsourcing S.L.U. in Barcelona is seeking a Customer Service Representative (French-speaking) for an on-site, full-time role.

You will handle customer inquiries via multiple channels, log details, and resolve issues within SLA while maintaining up-to-date product knowledge for client applications. The position offers full paid training, ongoing career development programs, and a path to grow within a global technology and services leader.

Qualifications

• Proficient or bilingual in French and advanced in English.
• Good disposition to work in a customer service environment.
• Customer care skills - ability to listen to and understand the customers’ need.

Responsibilities

• Handle incoming customer contacts via telephone, email, chat or other alerts and resolve user requests within SLA.
• Log call details and provide timely responses.
• Maintain product knowledge related to customer applications.
• Ensure contractual SLA is maintained.

Skills

French proficiency

Customer service mindset

Strong communication

Job description

Concentrix Spain Business Process Outsourcing S.L.U. in Barcelona is seeking a Customer Service Representative (French-speaking) for an on-site, full-time role.

You will handle customer inquiries via multiple channels, log details, and resolve issues within SLA while maintaining up-to-date product knowledge for client applications. The position offers full paid training, ongoing career development programs, and a path to grow within a global technology and services leader.