Benelux Customer Care & O2C Specialist

Puig SL; Barcelona; On-site; EUR 28,000 - 36,000; Full time

Job summary

Puig SL is seeking an Order to Cash specialist to centralize the Benelux customer relations within the order-to-cash process. You will review orders, manage EDI/SAP/email workflows, and provide product and logistics information, ensuring timely processing.

You will unblock EDI orders, handle delivery issues, and manage claims while maintaining strong customer communication and collaborating with logistics to improve KPIs.

Qualifications

• Minimum 2 years in a similar job.
• University degree required.
• Dutch and English native or professional; Spanish fluency is a plus.

Responsibilities

• Centralize the relation with the Benelux Customers in the order to cash process.
• Review orders, deal with EDI/SAP/email orders, and provide logistic or descriptive product information.
• Unblock EDI orders and ensure sales orders can be created.
• Monitor and manage delivery issues and delays.
• Handle claims and create Credit/Debit notes; register customer complaints.
• Communicate with customers daily and provide solutions; analyze and share KPIs to detect improvements.

Skills

Clear communications

Analytical skills

Problem solving

Interpersonal skills

Pressure management

Education

University degree

Tools

SAP

EDI

Job description

Puig SL is seeking an Order to Cash specialist to centralize the Benelux customer relations within the order-to-cash process. You will review orders, manage EDI/SAP/email workflows, and provide product and logistics information, ensuring timely processing.

You will unblock EDI orders, handle delivery issues, and manage claims while maintaining strong customer communication and collaborating with logistics to improve KPIs.