Benelux Customer Care Executive

Puig; Barcelona; On-site; EUR 32,000 - 42,000; Full time

Job summary

Puig is seeking an Order-to-Cash Coordinator to centralize relations with Benelux customers within the order-to-cash cycle. You will review order statuses, handle EDI and SAP orders, and ensure accurate product and logistics information while communicating stock updates.

You will unblock EDI workflows, coordinate deliveries, manage delays and transport follow-ups, and handle claims and customer inquiries. Strong communication, analytical, and problem-solving skills are essential for success.

Qualifications

• Minimum 2 years in a similar job.
• University degree is required.
• Dutch and English native or professional; Spanish fluent is a plus.

Responsibilities

• Centralize the relation with Benelux Customers in the order-to-cash process.
• Review and provide information about the status of orders.
• Deal with EDI/SAP/email orders and related documentation.
• Review logistic or product information and inform customers of stock issues.
• Unblock EDI orders and enable sales orders to be created.
• Unblock orders for delivery and coordinate with Delivery Monitoring.
• Manage delivery issues, delays and transport planning.
• Handle claims by receiving, analyzing and creating credit/debit notes.
• Maintain day-to-day customer communications and fulfill requests.
• Share KPI insights with customers to identify improvement areas.

Skills

Communication

Analytical thinking

Problem solving

Interpersonal skills

Ability to handle pressure

Education

University Degree

Tools

SAP

EDI systems

Job description

Job description:

Who we are

Puig is a home of Love Brands within a family company that furthers wellness, confidence and self-expression while leaving a better world. For more than a century, our entrepreneurial spirit and passion for creativity have made us a challenger in the premium beauty industry.

With 17 Love Brands across Fragrance and Fashion, Makeup and Skincare, we create stories that connect with people’s emotions and are powered by a global team of over 13,000 passionate professionals. With products sold in more than 150 countries and €5,042 million in net revenue in 2025, and guided by strong values and sustainability commitments, Puig continues to grow as a Home of Creativity: an open-minded space where Creators Of All Kinds are empowered to thrive, innovate and express who they are.

The Opportunity

Centralize the relation with the Global Customers and Distributors in the order to cash process (orders, deliveries, returns, claims and bad debt) and solve any issues to achieve the objectives fixed in terms of service and receivables

What you'll get to do

Centralize the relation with the Benelux Customers in the order to cash process

Review and provide information about the situation of their orders

Deal with EDI/ SAP/e-mail orders

Review and provide logistic or descriptive information of products

Inform the customer of the out of stock that affects the orders

Tasks within the Order & Delivery management process

Unblock the EDI orders, in EDI workflow and solve the problems to be able to create the sales order.

Review and unblock the orders for delivery.

Delivery issues/delay management

Modify orders and deliveries

Interlocutor with Delivery Monitoring (Logistics) for delivery issues Follow-up and management regarding faults

‘Transport’ management

Group deliveries to be prepared and shipped together to the customer.

Transport follow-up with Delivery Monitoring

Claims management

Claim reception and analysis

Creation of Credit/Debit note in the systemand register customer complaints

Customer relationship

Day to day communication and provide solutions to customer requests

Analyze and share functional KPIs with customer to detect improvement areas.

We'd love to meet you if you have

Experience:minimum 2 years in a similar job

Education:University Degree

Languages: Dutch and English native or professional. Spanish fluent will be a plus

Competencies

• Good communications skills
• Analytical skills
• Ability to listen and active problem-solving skills
• Good interpersonal skills
• Ability to handle pressure and workload

We welcome Creators Of All Kinds. If you are unsure of meeting all the requirements but trust you have the transferable skills to excel in this role, complete the application and our teams will get in touch if you are selected for an interview.

What you'll love about us

• An entrepreneurial, creative and welcoming work culture
• A range of learning and development opportunities
• An international company with plenty of opportunities to grow
• A competitive compensation & benefits package