Barcelona Training Team Lead - Onboarding & Ops

dandy; España; Hybrid; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Healthcare benefits

Dental benefits

Mental health support

Parental planning resources

Retirement savings options

Generous paid time off

Job summary

Dandy is seeking a Training Team Lead in Barcelona to supervise and elevate our frontline Trainers, essential for onboarding success. You will lead, coach, and implement QA and enablement strategies to drive customer outcomes.

Fluent Spanish and professional English are required, with 2+ years of people management and 3+ years in fast-paced settings. This in-office role Monday-Thursday with remote Fridays offers strong growth and impact.

Qualifications

• 3+ years in fast-paced environments (startups/consulting/tech).
• 2+ years direct people management in a titled role.
• Experience leading onboarding/training teams.
• Strong cross-functional collaboration and data-driven approach.

Responsibilities

• Lead and coach a frontline Trainers team to deliver onboarding.
• Conduct regular 1:1s, review KPIs, and drive professional growth.
• Design QA strategy to audit performance and drive improvements.
• Develop enablement plans to boost team skills and performance.
• Manage schedules, holidays, and cross-functional process improvements.
• Optimize SOPs and resolve tooling issues with tech teams.
• Analyze performance data to inform onboarding strategy.
• Escalation point for complex customer issues.

Skills

Fluent Spanish

Professional English

People management

Team leadership

Operations optimization

Tools

Salesforce

SFDC Scheduler

Zendesk

Portal

Job description

Dandy is seeking a Training Team Lead in Barcelona to supervise and elevate our frontline Trainers, essential for onboarding success. You will lead, coach, and implement QA and enablement strategies to drive customer outcomes.

Fluent Spanish and professional English are required, with 2+ years of people management and 3+ years in fast-paced settings. This in-office role Monday-Thursday with remote Fridays offers strong growth and impact.