Onboarding Team Lead - Hybrid (Barcelona)

bsport; Barcelona; Hybride; EUR 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Vibrant office in Barcelona

Hybrid work model - 1 remote day/week,

Health insurance fully covered

Fitness perks – gym discount

Diverse, collaborative workplace

Paid sick leave

Résumé du poste

bsport, based in Barcelona, is seeking a Team Lead Onboarding Specialists to own performance and quality across markets in a hybrid setup. You will lead a team of Onboarding Specialists, drive onboarding standards, and partner with Migration, Product, Care, and Customer Experience teams to optimize the onboarding experience.

You will focus on reducing time to go live, boosting CSAT, and increasing New MRR through scalable processes, while mentoring a growing team and collaborating with Country

Qualifications

• Experience in onboarding, implementation, or customer success within a SaaS environment.
• First management experience.
• Strong cross-functional communication and ability to work across markets.

Responsabilités

• Lead and develop a team of Onboarding Specialists across markets.
• Own team performance metrics: onboarding volume, CSAT, time to go live, 90-day jump.
• Ensure consistent onboarding across markets and adherence to onboarding standards.
• Prioritize and arbitrate capacity constraints or complex cases; escalate high-impact onboardings.
• Structure, document, and continuously improve onboarding processes; collaborate with Migration, Product, Care, and Customer Experience teams.
• Contribute to securing New MRR and reducing churn through high-quality onboarding.
• Track onboarding KPIs and provide visibility on capacity and delivery by market; assist with hiring plans.

Connaissances

Onboarding experience

First management

Cross-functional communication

Multi-market experience

SaaS / Customer Success

Migrations & billing

Description du poste

bsport, based in Barcelona, is seeking a Team Lead Onboarding Specialists to own performance and quality across markets in a hybrid setup. You will lead a team of Onboarding Specialists, drive onboarding standards, and partner with Migration, Product, Care, and Customer Experience teams to optimize the onboarding experience.

You will focus on reducing time to go live, boosting CSAT, and increasing New MRR through scalable processes, while mentoring a growing team and collaborating with Country