Catalan-speaking Training & Quality Specialist - On-site

CNX; Barcelona; On-site; EUR 22,000 - 27,000; Full time

Benefits offered by this job

Referral bonus

Career development

Central location in Barcelona

Permanent contract

Job summary

Concentrix is looking for a Trainer & Quality Specialist (Catalan-speaking) to support a customer service team in the travel industry. This on-site role involves coaching, quality evaluations, and data-driven improvements using Power BI and DOMO.

You will analyze performance, deliver targeted coaching, and contribute to AI/bot initiatives while working in a fast-paced environment in Barcelona.

Qualifications

• 2+ years in Quality, Training, Coaching, or similar roles.
• Fluent in English plus Catalan, Galician, or Basque (written and spoken).
• Strong analytical skills to interpret data and drive actions.
• Intermediate Excel; experience with Power BI or DOMO for reporting.

Responsibilities

• Monitor and improve quality with evaluations and feedback.
• Train and coach team members via onboarding and refresher sessions.
• Analyze performance data, KPIs and customer feedback to identify trends.
• Prepare reports using Excel, DOMO, and Power BI to support decisions.

Skills

Quality

Training

Coaching

Data analysis

Stakeholder management

Excel

Tools

Power BI

DOMO

CRM tools

Job description

Concentrix is looking for a Trainer & Quality Specialist (Catalan-speaking) to support a customer service team in the travel industry. This on-site role involves coaching, quality evaluations, and data-driven improvements using Power BI and DOMO.

You will analyze performance, deliver targeted coaching, and contribute to AI/bot initiatives while working in a fast-paced environment in Barcelona.