Barcelona Trainer & Quality Coach — Growth & Training

Concentrix; Bellprat; On-site; EUR 21,000 - 26,000; Full time

Benefits offered by this job

Full-time 39 hours/week

Permanent contract

Private medical insurance

Salary plus up to 2,000 EUR bonus

Great Barcelona office location

Job summary

Concentrix is seeking a Trainer and Quality Coach in Barcelona (onsite) to lead training delivery and quality assessments. You will conduct Newhire training, coaching, and monthly workshops, ensuring high standards across calls, chats, and emails.

Collaboration with Belfast leadership supports PSP tracking and client requirements. The role requires native Catalan and advanced English, plus experience in training and quality assurance within a leadership context.

Qualifications

• Native or bilingual in Catalan and advanced level of English.
• Experience in delivering client training content.
• Experience in quality assurance and coaching.
• Experience working as part of a leadership team and collaborating with senior management on client deliverables.
• Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables.
• Proficiency with MS Office package.

Responsibilities

• Deliver Newhire Training – Induction, system setup, content training, knowledge checks, final assessment.
• Provide nesting support with coaching and quality scoring.
• Collaborate with Team Leaders on PSP tracking and training updates.
• Cross-skill train agents to other LOBs and run refresher trainings.
• Conduct monthly workshops on client processes including GDPR.
• Evaluate calls and other contacts for quality and prepare reports.

Skills

Catalan (native/bilingual)

English (advanced)

Training delivery

Quality assurance

Coaching

Leadership collaboration

MS Office

Organizational skills

Communication skills

Attention to detail

Self-starter

Tools

MS Office

Job description

Concentrix is seeking a Trainer and Quality Coach in Barcelona (onsite) to lead training delivery and quality assessments. You will conduct Newhire training, coaching, and monthly workshops, ensuring high standards across calls, chats, and emails.

Collaboration with Belfast leadership supports PSP tracking and client requirements. The role requires native Catalan and advanced English, plus experience in training and quality assurance within a leadership context.