Barcelona Operations Manager — Spanish Speaking

Concentrix Spain Business Process Outsourcing S.L.U.; Barcelona; Vor Ort; EUR 32.000 - 38.000; Vollzeit

Benefits dieser Stelle

Restaurant card

Private medical insurance

Bring-a-friend bonus opportunities

Career development programs

Zusammenfassung

Concentrix Spain Business Process Outsourcing S.L.U. in Barcelona is seeking an Operations Manager (Spanish speaking) to coach and supervise Team Leaders, ensuring service level agreements and financial targets are met.

This onsite role offers a central Barcelona location and a strong track record in delivering high-quality customer operations. Key duties include optimizing operational processes, coordinating shifts, and driving team performance through coaching.

Qualifikationen

• Must be bilingual in Spanish and have an advanced level of English.
• Experience in a call center environment with at least 2 years in a managerial/supervisory role.
• Excellent organizational and leadership skills; strong team management and communication abilities.

Aufgaben

• Coach and supervise a group of Team Leaders.
• Ensure client service levels and financial targets are met.
• Improve and monitor operational processes; organize and optimize shifts.
• Monitor quality processes and collect/ report metrics to customers.
• Conduct regular coaching sessions and refresher training for Team Leaders.

Kenntnisse

Spanish language

English language

Jobbeschreibung

Concentrix Spain Business Process Outsourcing S.L.U. in Barcelona is seeking an Operations Manager (Spanish speaking) to coach and supervise Team Leaders, ensuring service level agreements and financial targets are met.

This onsite role offers a central Barcelona location and a strong track record in delivering high-quality customer operations. Key duties include optimizing operational processes, coordinating shifts, and driving team performance through coaching.