Onboarding Training Lead - High-Impact Coach

Dandy; Barcelona; Hybrid; EUR 45,000 - 68,000; Full time

Job summary

Dandy is building an onboarding ecosystem to modernize dental practice operations, and seeks a Training Team Lead in Barcelona. You will supervise frontline Trainers, drive KPIs, and own QA and enablement strategies to deliver best-in-class onboarding for customers.

The role involves leadership, data-driven decision making, and cross-functional collaboration, with up to 20% travel within Spain and a hybrid office setup (Mon-Thu in-office, Fri remote).

Qualifications

• 3+ years in fast-paced environments such as startups, consulting, or tech.
• 2+ years of direct people management experience as a titled manager.
• Hands-on, data-driven problem solver with strong communication.
• Experience improving onboarding and customer success processes.

Responsibilities

• Supervise and coach a team of Trainers delivering onboarding.
• Host regular 1:1s to review KPIs and support growth.
• Build and implement a QA strategy to audit performance.
• Foster a positive, collaborative team environment focused on customer success.
• Develop enablement strategies to enhance trainer skills and performance.
• Manage team schedules, time off and holiday coverage.
• Identify bottlenecks and implement scalable improvements.
• Develop and maintain SOPs for consistency and efficiency.
• Resolve tooling issues in Salesforce, SFDC Scheduler, Zendesk, and Portal.
• Enhance training content through cross-functional collaboration.
• Analyze performance data to inform onboarding improvements.
• Execute training strategies aligned with company goals.
• Act as escalation point for complex customer issues.

Skills

Team leadership

Coaching

Data-driven

Process optimization

KPI analysis

Cross-functional collaboration

Customer success

Problem solving

Tools

Salesforce

SFDC Scheduler

Zendesk

Portal

Job description

Dandy is building an onboarding ecosystem to modernize dental practice operations, and seeks a Training Team Lead in Barcelona. You will supervise frontline Trainers, drive KPIs, and own QA and enablement strategies to deliver best-in-class onboarding for customers.

The role involves leadership, data-driven decision making, and cross-functional collaboration, with up to 20% travel within Spain and a hybrid office setup (Mon-Thu in-office, Fri remote).