Training Team Lead, Spain

dandy; España; Hybrid; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Healthcare benefits

Dental benefits

Mental health support

Parental planning resources

Retirement savings options

Generous paid time off

Job summary

Dandy is seeking a Training Team Lead in Barcelona to supervise and elevate our frontline Trainers, essential for onboarding success. You will lead, coach, and implement QA and enablement strategies to drive customer outcomes.

Fluent Spanish and professional English are required, with 2+ years of people management and 3+ years in fast-paced settings. This in-office role Monday-Thursday with remote Fridays offers strong growth and impact.

Qualifications

• 3+ years in fast-paced environments (startups/consulting/tech).
• 2+ years direct people management in a titled role.
• Experience leading onboarding/training teams.
• Strong cross-functional collaboration and data-driven approach.

Responsibilities

• Lead and coach a frontline Trainers team to deliver onboarding.
• Conduct regular 1:1s, review KPIs, and drive professional growth.
• Design QA strategy to audit performance and drive improvements.
• Develop enablement plans to boost team skills and performance.
• Manage schedules, holidays, and cross-functional process improvements.
• Optimize SOPs and resolve tooling issues with tech teams.
• Analyze performance data to inform onboarding strategy.
• Escalation point for complex customer issues.

Skills

Fluent Spanish

Professional English

People management

Team leadership

Operations optimization

Tools

Salesforce

SFDC Scheduler

Zendesk

Portal

Job description

Dandy is transforming the massive and antiquated dental industry-an industry worth over $400B. Backed by some of the world's leading venture capital firms, we're on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world-empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients.

About the Role

We're looking for a Training Team Lead in Barcelona to supervise and elevate the performance of our frontline Trainers, who are instrumental in supporting the success of new customers during onboarding. This role combines leadership, coaching, and process optimization to ensure a seamless onboarding experience for our customers.

What You'll Do

Lead and Develop a High-Performing Team

• Supervise and coach a team of Trainers responsible for delivering an exceptional onboarding experience to customers.
• Host regular 1:1s to provide feedback, review performance metrics (KPIs), and support team members' professional growth.
• Build and implement a Quality Assurance (QA) strategy to audit performance, provide actionable feedback, and drive continuous improvement.
• Foster a positive, collaborative team environment that prioritizes customer success and operational excellence.
• Develop and execute enablement strategies to enhance team skills, knowledge, and performance, ensuring Trainers are equipped to deliver a best-in-class onboarding experience.

Optimize Operations and Customer Onboarding

• Manage team schedules, including time off and public holiday coverage (national, regional and local), to ensure seamless operations.
• Identify operational bottlenecks, propose scalable solutions, and collaborate with cross-functional teams to implement improvements.
• Develop, maintain, and optimize Standard Operating Procedures (SOPs) to ensure consistency, efficiency, and scalability.
• Resolve recurring tooling issues in systems like Salesforce, SFDC Scheduler, Zendesk, and Portal by partnering with technical teams.
• Identify opportunities to enhance training content and resources, collaborating with cross-functional teams to ensure alignment and continuous improvement.

Drive Strategic Impact and Innovation

• Analyze team and customer performance data to inform decision-making and improve the onboarding process.
• Execute training strategies that align with company goals and maximize the team's capacity and impact.
• Act as an escalation point for complex customer issues, ensuring timely resolution and excellent service delivery.

Please note this tole is in office Monday-Thursday and working from home Friday.

What We're Looking For

• Fluent Spanish and professional English
• 3+ years of professional experience in fast-paced environments such as startups, consulting, or tech.
• 2+ years of direct people management experience as a titled manager, leading small teams in a dynamic business setting.
• Proven ability to manage and develop a team, driving measurable performance improvements.
• A hands-on problem solver with a passion for customer success and operational efficiency.
• Strong communication and collaboration skills, with the ability to work effectively across teams.
• Comfort operating in ambiguous, high-velocity environments with a proactive and resourceful approach.
• Intellectual curiosity and a data-driven mindset, with the ability to analyze performance metrics and implement improvements.

Additional Considerations

• Familiarity with the dental industry or prior experience in dentistry.
• Workforce management experience, including scheduling and capacity planning.
• A positive attitude, sense of humor, and ability to foster a fun and engaging team culture.

Req ID: J-1312

For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off-ensuring our team members are supported no matter where they live and work.

Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics.

Dandy also fully comp