Barcelona On-Site Customer Rep — Growth & Training

Concentrix; Barcelona; On-site; EUR 20,000 - 24,000; Full time

Benefits offered by this job

Full paid training

Bring-a-friend referral bonus

Career development programs

Great location in Barcelona

Job summary

Concentrix in Barcelona is seeking a Customer Representative to join on-site and support global brands in the sports industry. You will handle calls and emails, log interactions, and follow up to ensure customer satisfaction while maintaining brand image.

The role requires Dutch and advanced English, a proactive attitude, and strong written and spoken communication. It includes full paid training, referral bonuses, and career development opportunities.

Qualifications

• Fluent or bilingual in Dutch plus an advanced level of English.
• Self-motivated, team player and supportive person.
• Active listening and comprehension skills.
• Outgoing, open minded with very good written skills.

Responsibilities

• Provide first class customer satisfaction at all times and support customers
• Handle incoming customer contacts (phone and e-mail), log call details and perform follow ups
• Perform outbound contacts in response to issues and update the call tracking system
• Ensure correct presentation of the customer’s corporate and brand images
• Enrich and localize the knowledge database from new contacts

Skills

Dutch

English

Tools

Call tracking systems

Job description

Concentrix in Barcelona is seeking a Customer Representative to join on-site and support global brands in the sports industry. You will handle calls and emails, log interactions, and follow up to ensure customer satisfaction while maintaining brand image.

The role requires Dutch and advanced English, a proactive attitude, and strong written and spoken communication. It includes full paid training, referral bonuses, and career development opportunities.