Bilingual Onsite Customer Support — Barcelona

Concentrix; Barcelona; Presencial; EUR 18.000 - 22.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Central location in Barcelona

Full paid training

Career development programs

Fixed-term contract

Descripción de la vacante

Concentrix in Barcelona is seeking a Customer Service Representative to join our onsite team, delivering top-tier service across tech, finance, travel and more. You will respond to customer inquiries, follow processes, and support team members to maintain service levels.

The role emphasizes Spanish fluency, English proficiency, and the ability to upsell where appropriate. Full training is provided, with a 39-hour week on a fixed-term contract.

Formación

• Native Spanish and proficient English.
• Experience in a similar role and industry.
• Basic sales skills including upselling and cross-selling.
• Disposition to work in a customer service environment.
• Working knowledge of IT platforms, Windows and MS Office.

Responsabilidades

• Respond to customers’ requests, provide advice, and ensure satisfaction while meeting contractual SLA.
• Escalate potential service issues.
• Follow all project processes and procedures.
• Provide cover for other agents within the team or across teams.
• Liaise with Supervisors/Mentors on projects as requested.
• Complete holiday, sickness and overtime forms accurately and timely.
• Attend regular Team Meetings.
• Take on additional tasks to maintain service performance, quality and satisfaction.

Conocimientos

Spanish native

English proficient

Customer service

Communication

Teamwork

Problem solving

Herramientas

Windows/MS Office

Descripción del empleo

Concentrix in Barcelona is seeking a Customer Service Representative to join our onsite team, delivering top-tier service across tech, finance, travel and more. You will respond to customer inquiries, follow processes, and support team members to maintain service levels.

The role emphasizes Spanish fluency, English proficiency, and the ability to upsell where appropriate. Full training is provided, with a 39-hour week on a fixed-term contract.