Barcelona Onsite Customer Service Pro — Growth & Training

Talkpush; Barcelona; Presencial; EUR 18.000 - 22.000; Jornada completa

Descripción de la vacante

Concentrix in Barcelona is seeking a Customer Service Representative to join our onsite team. You will respond to customer requests, provide guidance, and ensure SLA adherence while collaborating with supervisors and other agents.

You should be native in Spanish, proficient in English, and comfortable with Windows/MS Office. A fixed-term contract with 39 hours/week and full training is offered, with a salary of 19,623.94 EUR gross per year plus up to 1,500 EUR in bonus.

Formación

• Native in Spanish and proficient in English.
• Experience in a similar position and industry.
• Basic sales skills, upselling and cross-selling.
• Able to work in a customer service environment.
• Working knowledge of IT Platform, equipment, and applications: Windows/MS Office.

Responsabilidades

• Respond appropriately to customers’ requests and provide all the necessary advice guaranteeing satisfaction and ensuring contractual SLA is maintained.
• Escalate potential service issues.
• Follow all processes and procedures of the project.
• Provide cover for other Agents in their absence, either within the same team or across teams.
• Liaise with Supervisors/Mentors on specific projects where requested.
• Understand and comply with administrative duties including holiday, sickness and overtime forms in a timely and accurate manner.
• Attend regular Team Meetings.
• Work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction.

Conocimientos

Spanish native

English proficient

Customer service

Sales basics

Herramientas

Windows

MS Office

Descripción del empleo

Concentrix in Barcelona is seeking a Customer Service Representative to join our onsite team. You will respond to customer requests, provide guidance, and ensure SLA adherence while collaborating with supervisors and other agents.

You should be native in Spanish, proficient in English, and comfortable with Windows/MS Office. A fixed-term contract with 39 hours/week and full training is offered, with a salary of 19,623.94 EUR gross per year plus up to 1,500 EUR in bonus.