Backship Support Agent: Customer Returns Specialist (Barcelona)

Talkpush; Barcelona; Presencial; EUR 22 000 - 26 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Full-time contract

Rotating schedule

Bonus up to 2,400 EUR/yr

Great office in Barcelona

Training program

Career development

Resumo da oferta

Concentrix seeks a BackshipSupportAgent in Barcelona to join our on-site team. You will coordinate customer return requests, generate labels, and arrange shipping while inspecting returns and updating records.

The role requires bilingual French and advanced English, plus experience in a similar customer-facing position. You will communicate with customers, provide updates, resolve discrepancies, and coordinate with carriers to ensure smooth shipments.

Qualificações

• Fluent or advanced English and French; customer-facing experience required.
• Experience in a comparable role and strong interpersonal skills.
• Proactive, patient, with good problem-solving abilities.

Responsabilidades

• Coordinate customer return requests, generating labels and arranging shipping.
• Inspect inbound returned items and track them through the warehouse.
• Sort returns for refurbishment, repair, or recycling and update inventory records.
• Communicate with customers with status updates and resolve discrepancies.
• Manage carriers and partners, resolve shipment issues and audit performance.

Conhecimentos

Bilingual French

Advanced English

Customer service

Active listening

Empathy

Conflict resolution

Troubleshooting

Root cause analysis

Ferramentas

CRM systems

Parcel tracking

OS knowledge (iOS/Android/Windows)

Descrição da oferta de emprego

Concentrix seeks a BackshipSupportAgent in Barcelona to join our on-site team. You will coordinate customer return requests, generate labels, and arrange shipping while inspecting returns and updating records.

The role requires bilingual French and advanced English, plus experience in a similar customer-facing position. You will communicate with customers, provide updates, resolve discrepancies, and coordinate with carriers to ensure smooth shipments.