Backship Support Agent (French-speaking) - Onsite - BM01

Concentrix Spain Business Process Outsourcing S.L.U.; Barcelona; On-site; EUR 22,000 - 24,000; Full time

Benefits offered by this job

Full paid training

Career development program

Specialized courses

Job summary

Concentrix Spain Business Process Outsourcing S.L.U. is seeking a Backship Support Agent (French-speaking) to work onsite in Barcelona. You will coordinate return requests, generate shipping labels, inspect items, and update inventory while liaising with customers.

The role requires French and English language proficiency, experience in similar positions, and strong problem-solving abilities. Competitive salary with training and growth opportunities in a dynamic team.

Qualifications

• Fluent in French and advanced English.
• Experience in a similar role is required.
• Strong interpersonal and communication skills.

Responsibilities

• Coordinate customer return requests, generate labels and arrange shipping.
• Inspect inbound returned items and document their condition in the system.
• Sort returns for refurbishment, repair, or recycling, and update inventory records.

Skills

French (bilingual)

English (advanced)

Customer service

Active listening

Conflict resolution

Troubleshooting

Process improvement

OS familiarity (iOS/Android/Windows)

CRM proficiency

Shipping/returns knowledge

Interpersonal skills

Tools

CRM

Parcel tracking

Warehouse/ERP systems

Job description

Job Title: Backship Support Agent (French-speaking) - Onsite - BM01

Job Description

What you will do in this role

• Coordinate customer return requests, generating labels and arranging shipping.
• Inspect inbound returned items, tracking them through the warehouse and documenting their condition.
• Sort returns for refurbishment, repair, or recycling, and update inventory records accordingly.
• Communicate with customers, providing status updates and resolving discrepancies.
• Manage carriers and partners, resolving shipment issues and auditing performance.

Your qualifications

• Are proficient or bilingual in French and advanced in English
• Have experience in a comparable role
• Strong interpersonal skills including active listening, empathy, and adaptability
• Advanced customer service and conflict resolution abilities
• Skilled in troubleshooting and resolving complex, non-standard issues
• Provides clear root-cause analysis and insights
• Proficient with extended tools and operational systems (e.g., CRM, parcel tracking)
• Technically proficient in OS-level topics (iOS, Android, Windows)
• Proactively identifies and leads improvement initiatives
• Supports efficiency and optimization of service-level agreements (SLAs)
• Has access to and effectively uses extended tools
• Possesses deep knowledge of internal processes and workflows

Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role.

What’s in it for you

• Full time 39 hours/week, permanent contract
• Schedule: rotative Monday - Saturday, from 09:00 - 18:00
• Salary 22,000euros gross/year + up to 2,400 euros gross/year in bonus
• Great office location in Barcelona
• Full paid training about the company and the project you will be working on
• Career development program and specialized courses

Experience the best version of you! At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

Concentrix is an equal opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. R1772212

Location: ESP Barcelona - C/ de la Selva de Mar, 129

Language Requirements: English (Required), French (Required)

Time Type: Full time

Mission

Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview

We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s... designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who design brand-defining experiences. The technologists & engineers who build smarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.

Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.