Backship Support Agent (French-speaking) - Onsite - BM01

Concentrix; Barcelona; On-site; EUR 20,000 - 24,000; Full time

Benefits offered by this job

Office in Barcelona

Full paid training

Career development program

Permanent contract

Job summary

Concentrix is hiring a Backship Support Agent (French-speaking) to be based onsite in Barcelona. You will coordinate returns, inspect items, and manage carriers while maintaining high-quality customer support.

The role requires French (bilingual) and advanced English, plus experience in a similar position. You will work a rotating schedule (Mon–Sat, 09:00–18:00) with a permanent contract and a base salary of 22,000 euros gross per year, plus up to 2,400 euros gross per year in bonus.

Qualifications

• French-speaking (bilingual) with advanced English
• Experience in a comparable customer support role
• Strong interpersonal skills: active listening, empathy, adaptability
• Excellent customer service and conflict resolution abilities
• Troubleshooting and resolving complex, non-standard issues
• Provides clear root-cause analysis and insights
• Proficient with CRM and parcel tracking tools
• Technical knowledge of OS-level topics (iOS, Android, Windows)
• Proactively identifies and leads service improvements
• Supports efficiency and SLA optimization
• Familiar with extended tools and internal processes

Responsibilities

• Coordinate customer return requests, generate labels, and arrange shipping.
• Inspect inbound returns, track through warehouse, document condition.
• Sort returns for refurbishment, repair, or recycling; update inventory records.
• Communicate with customers, provide updates, and resolve discrepancies.
• Manage carriers and partners; resolve shipment issues and audit performance.

Job description

Job Title

Backship Support Agent (French-speaking) - Onsite - BM01

Job Description

Experience the power of a game-changing career. Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as a Backship Support Agent in Barcelona (onsite), you will be part of our team of game-changers who are powering the brands of the future in the Tech industry.

Career growth and personal development

This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

What You Will Do In This Role

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

• Coordinate customer return requests, generating labels and arranging shipping.
• Inspect inbound returned items, tracking them through the warehouse and documenting their condition.
• Sort returns for refurbishment, repair, or recycling, and update inventory records accordingly.
• Communicate with customers, providing status updates and resolving discrepancies.
• Manage carriers and partners, resolving shipment issues and auditing performance.

Your Qualifications

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix Is a Great Match If You

• Are proficient or bilingual in French and advanced in English
• Have experience in a comparable role
• Strong interpersonal skills including active listening, empathy, and adaptability
• Advanced customer service and conflict resolution abilities
• Skilled in troubleshooting and resolving complex, non-standard issues
• Provides clear root-cause analysis and insights
• Proficient with extended tools and operational systems (e.g., CRM, parcel tracking)
• Technically proficient in OS-level topics (iOS, Android, Windows)
• Proactively identifies and leads improvement initiatives
• Supports efficiency and optimization of service-level agreements (SLAs)
• Has access to and effectively uses extended tools
• Possesses deep knowledge of internal processes and workflows

Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role.

What’s In It For You

• Full time 39 hours/week, permanent contract
• Schedule: rotative Monday - Saturday, from 09:00 - 18:00
• Salary 22,000euros gross/year + up to 2,400 euros gross/year in bonus
• Great office location in Barcelona
• Full paid training about the company and the project you will be working on
• Career development program and specialized courses

Experience the best version of you!

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

R1772212