French-Speaking Backship Support Pro — Barcelona (Onsite)

cnx; Barcelona; Vor Ort; EUR 22.000 - 26.000; Vollzeit

Zusammenfassung

Concentrix is seeking a Backship Support Agent (French-speaking) for onsite work in Barcelona. The role focuses on coordinating returns, communicating with customers, and managing carriers to ensure smooth logistics.

English and French are required, with training provided and opportunities for career growth. The position offers a full-time 39 hours/week contract, with rotation from Monday to Saturday 09:00–18:00 and a salary of €22,000 gross per year plus up to €2,400 gross per year in bonus.

Qualifikationen

• Proficient in French and advanced in English.
• Experience in a comparable role.
• Strong interpersonal skills including active listening, empathy, and adaptability.
• Advanced customer service and conflict resolution abilities.
• Troubleshooting and resolving complex issues.
• Root-cause analysis and insights.

Aufgaben

• Coordinate customer return requests, generating labels and arranging shipping.
• Inspect inbound returned items, tracking them through the warehouse and documenting their condition.
• Sort returns for refurbishment, repair, or recycling, and update inventory records accordingly.
• Communicate with customers, providing status updates and resolving discrepancies.
• Manage carriers and partners, resolving shipment issues and auditing performance.

Kenntnisse

French

English

Customer service

Conflict resolution

Troubleshooting

Root-cause analysis

CRM

Parcel tracking

OS platforms

Process improvement

SLA optimization

Tools

CRM systems

Parcel tracking systems

Jobbeschreibung

Concentrix is seeking a Backship Support Agent (French-speaking) for onsite work in Barcelona. The role focuses on coordinating returns, communicating with customers, and managing carriers to ensure smooth logistics.

English and French are required, with training provided and opportunities for career growth. The position offers a full-time 39 hours/week contract, with rotation from Monday to Saturday 09:00–18:00 and a salary of €22,000 gross per year plus up to €2,400 gross per year in bonus.