French Fashion Support Consultant — On-site (Barcelona)

Concentrix Spain Business Process Outsourcing S.L.U.; Barcelona; On-site; EUR 20,000 - 23,000; Full time

Benefits offered by this job

Excellent office location in Barcelona

Full paid training

Career development programs

Job summary

Concentrix is seeking a Fashion Support Consultant (French-speaking) for an on-site role in Barcelona. You will handle customer inquiries via multiple channels, maintain knowledge of client applications, and ensure SLA targets are met.

The position offers full-time hours and a thorough training program to support career development. The ideal candidate is fluent in French and advanced in English, with strong customer care skills and a proactive approach to problem solving.

Qualifications

• Proficient in French and English (bilingual) for customer interactions.
• Experience in customer service or contact centers is preferred.
• Ability to log call details and resolve issues within SLA.

Responsibilities

• Handle incoming customer contacts via telephone, email, chat or alerts and resolve requests.
• Log call details and provide responses within SLA.
• Maintain product and application knowledge relevant to customers.
• Ensure contractual SLA is met.

Skills

French

English

Tools

Windows

MS Office

Job description

Concentrix is seeking a Fashion Support Consultant (French-speaking) for an on-site role in Barcelona. You will handle customer inquiries via multiple channels, maintain knowledge of client applications, and ensure SLA targets are met.

The position offers full-time hours and a thorough training program to support career development. The ideal candidate is fluent in French and advanced in English, with strong customer care skills and a proactive approach to problem solving.