Backend Engineer: Generative AI & Integrations (Remote)

Tecdata Engineering; Madrid; Remote; EUR 22,000 - 32,000; Full time

Job summary

NTT DATA is seeking an entry-level Networking Remote Field Service Engineer (L1) to provide remote technical support to clients, identify incidents and drive resolution while maintaining SLA targets.

You will work with vendor networking technologies and use knowledge articles to diagnose issues, monitor service delivery, and coordinate with clients and suppliers to restore services promptly.

Qualifications

• Bachelor's degree or equivalent in Information Technology or Computing or related field.
• Associate level certification in different Networking technologies such as (but not limited to) Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA etc.
• Entry level experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers.
• Entry level experience in technical support to clients.
• Entry level experience in diagnosis and troubleshooting.
• Entry level experience providing remote support in Networking technologies.

Responsibilities

• Maintains the support process and ensures that requests for support are handled according to the procedures.
• Uses service assurance software and tools to investigate and diagnose problems, collects performance statistics and creates reports, working with users, other staff and suppliers as appropriate.
• Identifies and resolves problems following agreed procedures.
• Carries out agreed maintenance tasks.
• Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required.
• Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information.

Skills

Communication across cultures

Project planning

Positive attitude

Work under pressure

Active listening

Adaptability

Client-focused

Vendor technologies familiarity

Remote diagnosis

Education

Bachelor's degree in Information Technology or Computing

Networking certifications (Cisco/Juniper/Aruba etc.)

Tools

Cisco

Juniper

Aruba

RiverBed

F5

CCNA

JNCIA

ACMA

Job description

NTT DATA is seeking an entry-level Networking Remote Field Service Engineer (L1) to provide remote technical support to clients, identify incidents and drive resolution while maintaining SLA targets.

You will work with vendor networking technologies and use knowledge articles to diagnose issues, monitor service delivery, and coordinate with clients and suppliers to restore services promptly.