B2B SaaS Onboarding & Customer Success Specialist

Enginy

Barcelona

On-site

EUR 42,000 - 64,000

Full time

8 days ago

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Benefits offered by this job

Flexible Fridays

WFH allowance

Pension plan

Gym discount

Fresh fruit

Beachfront office

Mentoring

Conferences

Job summary

Enginy is seeking an Account Manager to oversee a portfolio of Italian and English-speaking customers, ensuring success and ongoing engagement. In this role you will proactively manage accounts to minimize churn, renewals, onboarding new clients, and maintain health scores through strong CRM usage.

This is a client-facing position that rewards initiative, relationship-building, and clear communication. You’ll collaborate with cross-functional teams to drive customer value and contribute to

Qualifications

Proficiency in Italian and English.
2–5 years experience in Customer Success or Account Management in B2B SaaS.
Strong communication and relationship-building skills.
Proactive and ownership-driven mindset.
Comfortable using CRM and customer success tools.

Responsibilities

Proactively manage accounts to minimize churn and secure renewals.
Identify risks early and build engagement plans with customers.
Maintain accurate CRM data, health scores, and renewal timelines.
Use product usage and feedback to manage account health.
Build strong relationships with key stakeholders.
Onboarding new clients.

Skills

Italian language

English language

Customer success mindset

Relationship building

Proactive ownership

Tools

Salesforce / CRM software

Job description

This is a client-facing position that rewards initiative, relationship-building, and clear communication. You’ll collaborate with cross-functional teams to drive customer value and contribute to

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