Onboarding Specialist, Italy

Samaipata; Barcelona; Presencial; EUR 50.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary tailored to your 경험

Performance bonuses

Cobee remuneration

Pension Plan through Arca

Short Fridays all year round

Work From Home allowance

Full Work From Anywhere weeks in Aug &

Descripción de la vacante

Enginy AI is seeking an Account Manager to oversee a portfolio of customers in the Italian and English-speaking markets. You will ensure ongoing success and engagement, manage churn risk, and drive renewals while maintaining CRM health scores and renewal timelines.

Onboarding new clients and building stakeholder relationships are core aspects of the role. Ideal candidates will have 2–5 years in B2B SaaS customer success or account management, strong communication skills, and a proactive,

Formación

• 2–5 years experience in Customer Success or Account Management in B2B SaaS.
• Strong communication and relationship-building skills.
• Proactive and ownership-driven mindset.

Responsabilidades

• Proactively manage accounts to minimize churn and secure renewals.
• Maintain accurate CRM data, health scores, and renewal timelines.
• Use product usage and feedback to manage account health.
• Onboard new clients and build relationships with key stakeholders.

Conocimientos

Italian

English

CRM

Customer success tools

Herramientas

CRM software

Descripción del empleo

About the role

As Account Manager, you will manage a portfolio of customers in the Italian and English-speaking market and ensure they remain successful and engaged with Enginy.

Customer Retention

• Proactively manage accounts to minimize churn and secure renewals
• Identify risks early and build engagement plans with customers

Account Management

• Maintain accurate CRM data, health scores, and renewal timelines
• Use product usage and feedback to manage account health
• Build strong relationships with key stakeholders
• Onboarding new clients

About you

• Proficiency in Italian and English
• 2–5 years experience in Customer Success or Account Management in B2B SaaS
• Strong communication and relationship-building skills
• Proactive and ownership-driven mindset
• Comfortable using CRM and customer success tools

What we offer

• Competitive salary tailored to your experience.
• Enticing performance bonuses that you won’t see anywhere else.
• Flexible remuneration through Cobee.
• Pension Plan through Arca
• Short Fridays all year round and extra days of vacation for your birthday and Geneversary.
• Yearly Work From Home allowance (24 days for Customer Facing functions / 48 days for Product & Engineering and Admin)
• Full Work From Anywhere weeks during August & End of the year.
• A discount on a premium gym (with spa access) just a step away.
• Free fresh fruit every day to help you care for your health.
• A discount at a beachfront cafe where you can also get daily menu deals.
• Beachfront office so you can work with stunning sea views—an inspiring and energizing workspace.
• Direct beach access to take breaks by the sea and recharge.
• Continuous learning, including but not limited to mentoring, coaching, workshops, and opportunities to attend SaaS conferences.
• Career growth opportunities, as we won’t let your dedication and results go unnoticed.
• Team gatherings and celebrations, because we love to build connections and celebrate achievements together.
• A collaborative culture because we foster hard work, teamwork, transparency, and respect, encouraging open communication and a positive environment where your voice matters.

If you’re not sure you meet 100% of the requirements — we still want to hear from you.

Research shows that candidates from underrepresented groups often self-select out even when they’re a strong match. If this role excites you and you believe you can make an impact at Enginy AI, we encourage you to apply.

Ready to help build the infrastructure behind the future of B2B sales? Let’s build something great together.

Ready to shape the future of B2B sales with us? Let’s build something great together!