B2B Implementation & Onboarding Lead - Spain

Uber; Madrid; Híbrido; EUR 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonuses

Equity

Benefits

In-office collaboration (50% in-office

Descripción de la vacante

Uber is seeking an Implementation Lead for the French region to drive successful launches and adoption of Uber for Business accounts. You will support Sales and Account Management, ensuring revenue growth and exceptional customer service.

The role is hybrid with in-office collaboration on Tue–Thu, and optional in-office days. You will work with top clients, manage integrations, training, and post-launch optimization to deliver standout client experiences.

Formación

• Min 3 years of experience in B2B client implementation, onboarding, project management or a similar role.
• Experience owning client implementations end-to-end from kickoff through post-launch adoption.
• Ability to manage multiple client implementations/projects, timelines, risks, and deliverables.
• Strong external stakeholder management with client decision-makers and influencers.
• Comfortable working with data and performance metrics to measure adoption and provide recommendations.
• Experience with technical implementations; familiarity with APIs, SFTP, or integrations is a plus.

Responsabilidades

• Collaborate with customers and internal teams to define goals and drive a successful launch.
• Create a seamless launch strategy and supervise adoption for 2–4 months post-launch with data-driven improvements.
• Set and manage timelines and project plans for implementation with stakeholders.
• Ensure proper training through collateral creation, office hours, or live sessions.
• Assist with API, SFTP, or expense integration setup and Monthly Billing applications.
• Work with product, marketing, and support to ensure a smooth onboarding and strong client experience.
• Navigate internal stakeholders across Sales, Account Management, and Operations to align priorities.

Conocimientos

B2B client implementation

Project management

Customer success

Stakeholder management

Data-driven

Training customers

Educación

Bachelor's degree or equivalent

Herramientas

Salesforce

API integrations

SFTP

Descripción del empleo

Uber is seeking an Implementation Lead for the French region to drive successful launches and adoption of Uber for Business accounts. You will support Sales and Account Management, ensuring revenue growth and exceptional customer service.

The role is hybrid with in-office collaboration on Tue–Thu, and optional in-office days. You will work with top clients, manage integrations, training, and post-launch optimization to deliver standout client experiences.