B2B/B2C SALES-Customer Service New Associate-ETT

Accenture España; Málaga; In loco; EUR 18.000 - 24.000; Tempo pieno

Descrizione del lavoro

Accenture PLC in Málaga, Spain, is seeking a customer support professional to help manage queries, resolve escalations, and provide clear information to clients. You will work within the B2B/B2C sales ecosystem, documenting issues and contributing to service level compliance.

The role values strong email and chat communication, basic Catalan and English language skills (B1), and a willingness to learn. You will build knowledge of customer environments, aim for high satisfaction, and participate

Competenze

• Bachelor's degree in a relevant field.
• 0–1 years of experience.
• English level B1 and Catalan B1.

Mansioni

• Manage resolving customer queries and handling escalations and complaints.
• Close faults and resolve complaints within SLA.
• Assist with email and chat processes and maintain accurate documentation.
• Build knowledge of customers' business environments.

Conoscenze

B2B/B2C sales

Customer care

Communication skills

Active listening

Conflict resolution

Negotiation

Problem analysis

Formazione

Bachelor's degree

Descrizione del lavoro

THE WORK:

Discover the opportunity to grow and contribute in a dynamic environment. You will build knowledge and support the group while actively participating in problem solving discussions. This role will allow you to develop your expertise in B2B/B2C Sales, fostering a rewarding and engaging experience. We look forward to welcoming your enthusiasm and dedication. Log customer requests, troubleshooting, and information to ensure proper documentation. Monitor and track incident resolution within the agreed service levels. Develop and maintain knowledge of customers and their specific business environments. Identify root causes for customer dissatisfaction and recommend solutions to enhance overall satisfaction.

HERE'S WHAT YOU WILL NEED:

Advanced proficiency in B2B/B2C Sales. Advanced proficiency in Customer Care. It is advantageous to have prior experience in relevant related skills. Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Intermediate proficiency in communication skills.
• Beginner proficiency in conflict resolution.
• Intermediate proficiency in active listening.
• Beginner proficiency in negotiation skills.
• Intermediate proficiency in problem analysis.

Skill Required

Backoffice B2B B2C Sales P3 . Qualification Bachelor s Degree. YOE 0 to 1 years. Lang English B1 , Catalan B1 .

What would you do

You will be aligned with our Customer Support vertical and help us in managing resolving customers query, handling escalations and complaints of the dissatisfied customers giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Candidate who is good in email and chat process who is good in typing is what is preferred here B2B refers to Business that is conducted between companies, rather than between a company and individual consumers. B2C refers to business or transactions conducted directly between a company and consumers who are the end users of its products or services..