Customer Service Representative (Spanish-Catalan-speaking) - Onsite - Sports Industry - BC01

cnx; Barcelona; On-site; EUR 18,000 - 22,000; Full time

Benefits offered by this job

Full paid training

Career development programs

Central location in Barcelona

Language classes

Job summary

Concentrix in Barcelona seeks a Customer Service Representative (Spanish-Catalan-speaking) to handle incoming calls and emails, resolve issues, and maintain product knowledge for client applications. You will log details in CRM, ensure SLA adherence, and act as a brand ambassador in a fast‑paced fashion/e-commerce environment.

The role requires Spanish and Catalan proficiency with advanced English, a customer‑centric mindset, and willingness to train and adapt.

Qualifications

• Fluent in Spanish and Catalan with advanced English.
• Strong customer service orientation and teamwork.
• Ability to own and progress calls to resolution.
• Willingness to receive trainings and adapt.
• Experience in fashion or boutique client services.
• Knowledge of fashion trends and e-commerce support.
• Familiarity with CRM software and payment platforms.
• Experience delivering e-commerce post-purchase support.

Responsibilities

• Take incoming contacts via telephone and email and resolve users' demands.
• Log call details onto call management systems and meet SLA.
• Maintain service and product knowledge for client applications.
• Understand the customer profile and tailor communication accordingly.
• Ensure contractual SLA is maintained.
• Act as a Brand Ambassador for the company and their products.

Skills

Bilingual Spanish-Catalan

Advanced English

Customer service

Teamwork

Ownership escalation

Fashion knowledge

E-commerce support

Payment platforms

Emotional intelligence

Tools

CRM software

Job description

Customer Service Representative (Spanish-Catalan-speaking) - Onsite - Sports Industry - BC01

Experience the power of a game - changing career

Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.

If you're looking to grow and be inspired, as a Customer Service Representative in Barcelona, you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.

Career growth and personal development

We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. At Concentrix, there's a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

What you will do in this role

• Take incoming contacts (via telephone and email) and solve users' demands
• Log call details onto call management systems and provide response and resolution within SLA
• Maintain service and product knowledge and expertise associated with applications specific to individual clients
• Understand the customer profile and maintain appropriate communication in relation to it
• Ensure contractual SLA is maintained
• Act as a Brand Ambassador for the company and their products

Your qualifications

• Are proficient or bilingual in Spanish and Catalan and have advanced in English
• Good disposition to work in a customer service environment. As well as teamwork skills.
• Customer care skills - ability to listen to and understand the customers' need.
• Ability to take ownership of, and progress calls to resolution or to escalat call to resolution.
• Initiative and availability to receive trainings and adaptation skills.
• Proven expertise in client services regarding fashion or boutique experience.
• Interest and passion for fashion as well as knowledge of the latest fashion trends.
• Proven expertise in E-commerce client service (after purchase)
• Knowledge of emotional intelligence that allows the agent to identify a customer's problem and solve it in an empathetic way.
• Proven expertise in Payment Method platforms
• Knowledge in CRM software.

What's in it for you

• Full-time 39 hours/week temporary contract: Monday to Friday from 14:00 to 22:00
• Salary 19.623.94 euros gross/year + up to 1.200 euros gross/year in bonus
• Central location in Barcelona
• Full paid training on the company and the project you'll be working on
• Career development programs, specialized courses, and language classes

Experience the best version of you!

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Location: ESP Barcelona - C/ de la Selva de Mar, 129

Language Requirements: Catalan, English, Spanish (Required)

Time Type: Full time