Customer Service Representative - Italian speaking - Automotive - Onsite - FA02

Talkpush; Bellprat; On-site; EUR 18,000 - 22,000; Full time

Benefits offered by this job

Office in Barcelona

Full-time contract

Fully paid training

Career development programs

Job summary

Concentrix seeks a Customer Service Representative to join our on-site team in Barcelona. You will handle calls through our CRM portal, create quotations and orders via SAP, and communicate delivery times to customers while offering product guidance.

The role requires bilingual English and Italian, a high school diploma, and a customer-focused mindset with strong communication and commercial awareness. On-site in Barcelona with full-time hours and training provided.

Qualifications

• Fluency in English and Italian required.
• High school diploma or equivalent.
• Experience in customer service is preferred.
• Willingness to work on-site in Barcelona.

Responsibilities

• Handle calls through CRM agent portal
• Create quotations and orders via SAP system
• Expedite and communicate expected delivery times to customers
• Offer basic product advice to individual customer needs (at least catalogue knowledge)
• Provide first level technical assistance to help customers identify their requirements for products and services
• Call back customers
• Lead management

Skills

Italian language

English language

Customer service

Education

High School Diploma

Tools

SAP

Job description

Ready to join an innovative and fast-growing team? We’re a global leader in technology and services, powering the brands of the future. Across more than 70 countries, we support some of the world’s most recognized brands — the ones you use every day — helping them grow through technology and integrated solutions. If you’re looking to develop your career and feel inspired, this is your opportunity.

As a Customer Service Representative ( On Site), you’ll be part of a dynamic team of game-changers shaping the future of the fashion industry.

Career Growth and Personal Development

This is your chance to grow, learn, and build meaningful connections. We provide comprehensive training, access to the latest tools, and continuous support to help you succeed and progress in your career.

What You Will Do in This Role

At the heart of everything we do is a commitment to people — our clients, their customers, our teams, our community, and our planet.

As a Customer Service Representative, you will:

• Handle calls through CRM agent portal
• Create quotations and orders via SAP system
• Expedite and communicate expected delivery times to customers
• Offer basic product advice to individual customer needs (at least catalogue knowledge)
• Provide first level technicalassistanceto help customersidentifytheir requirements for products and services
• Call back customers
• Lead management
• Other duties and tasks as assigned

Your Qualifications

We welcome people from diverse backgrounds who are curious, motivated, and eager to learn. If you are passionate about helping others and delivering excellent customer experiences, you will thrive with us.

Concentrix is a great match if you:

• Are bilingual or proficient in Italian with an advanced level of English
• A minimum of a high school diploma is required (additional qualifications are considered an asset).
• A strong interest in the technical field, along with a commitment to remain in the project for at least two years, is highly valued.
• You are customer-oriented, with excellent communication skills and a solid commercial mindset.
• A business-oriented approach will support more effective engagement with clients and stakeholders.
• Education in business or commercial fields, as well as prior experience in a contact centre environment, will support your development in this role, although these are not mandatory requirements.

What’s in It for You

We go beyond expectations by creating experiences that truly stand out. That’s why we invest in our people, technology, and future — including yours.

In this role, you’ll benefit from:

• Full-time (39 hours/week) Temporary contract, Monday to Friday (08:00–17:00)
• Salary of €19.623,94 gross/year + up to €4.000 gross/year in bonus
• Office in Barcelona
• Referral bonus opportunities
• Fully paid training on the company and your project
• Career development programs and specialized courses

At Concentrix, we invest in our people because we know that when you thrive, our clients and their customers do too. If this sounds like the next step in your career, we’d love to hear from you. Concentrix is an equal opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

R1765894

We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.

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