Customer Service Representative - French & Spanish speaking - Automotive - Onsite - FA02

Talkpush; Barcelona; On-site; EUR 20,000 - 24,000; Full time

Benefits offered by this job

Full-time contract

Office in Barcelona

Referral bonus

Fully paid training

Career development programs

Job summary

Concentrix seeks a Customer Service Representative (Onsite) in Barcelona to support our fashion industry clients. You will be part of a dynamic team delivering exceptional service in a fast-growing global company.

In this role you will handle calls via the CRM portal, create quotations and orders through SAP, provide product guidance, and deliver first-level technical assistance to identify customer needs. A strong, customer-oriented mindset is essential.

Qualifications

• Fluent in French with advanced Spanish and English proficiency.
• High school diploma required; business or customer service background helpful.
• Experience in contact centre environments is valuable.

Responsibilities

• Handle calls through CRM agent portal.
• Create quotations and orders via SAP system.
• Expedite and communicate delivery times to customers.
• Provide basic product advice based on catalogue knowledge.
• Provide first level technical assistance to identify customer needs.
• Call back customers and manage leads.
• Other duties as assigned.

Skills

French (bilingual)

Spanish (advanced)

English (advanced)

Customer service

Communication skills

Education

High school diploma

Tools

SAP

CRM systems

Job description

Step into a Game-Changing CareerReady to join an innovative and fast-growing team? We’re a global leader in technology and services, powering the brands of the future. Across more than 70 countries, we support some of the world’s most recognized brands — the ones you use every day — helping them grow through technology and integrated solutions.If you’re looking to develop your career and feel inspired, this is your opportunity.

As a Customer Service Representative ( Onsite), you’ll be part of a dynamic team of game-changers shaping the future of the fashion industry.

Career Growth and Personal DevelopmentThis is your chance to grow, learn, and build meaningful connections. We provide comprehensive training, access to the latest tools, and continuous support to help you succeed and progress in your career.

What You Will Do in This Role

At the heart of everything we do is a commitment to people — our clients, their customers, our teams, our community, and our planet

.As a Customer Service Representative, you will:

• Handle calls through CRM agent portal
• Create quotations and orders via SAP system
• Expedite and communicate expected delivery times to customers
• Offer basic product advice to individual customer needs (at least catalogue knowledge)
• Provide first level technicalassistanceto help customersidentifytheir requirements for products and services
• Call back customers
• Lead management
• Other duties and tasks as assigned

Your Qualifications

We welcome people from diverse backgrounds who are curious, motivated, and eager to learn. If you are passionate about helping others and delivering excellent customer experiences, you will thrive with us.

Concentrix is a great match if you:

• Are bilingual or proficient in French with an advanced level of Spanish and English
• A minimum of a high school diploma is required (additional qualifications are considered an asset).
• A strong interest in the technical field, along with a commitment to remain in the project for at least two years, is highly valued.
• You are customer-oriented, with excellent communication skills and a solid commercial mindset.
• A business-oriented approach will support more effective engagement with clients and stakeholders.
• Education in business or commercial fields, as well as prior experience in a contact centre environment, will support your development in this role, although these are not mandatory requirements.

What’s in It for You

We go beyond expectations by creating experiences that truly stand out. That’s why we invest in our people, technology, and future — including yours.

In this role, you’ll benefit from:

• Full-time (39 hours/week) permanent contract, Monday to Friday (08:00–17:00)
• Salary of €19.623,94 gross/year + up to €4.000 gross/year in bonus
• Office in Barcelona
• Referral bonus opportunities
• Fully paid training on the company and your project
• Career development programs and specialized courses

At Concentrix, we invest in our people because we know that when you thrive, our clients and their customers do too.

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

We’re Concentrix. A global technology and services leader that powers the world's best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.