B2B/B2C SALES-Customer Service New Associate-ETT

Accenture PLC; Gerona; On-site; EUR 20,000 - 32,000; Full time

Job summary

Accenture PLC in Girona, Spain is seeking a proactive Customer Support specialist to handle customer queries, resolve escalations, and deliver high-quality resolutions. You will document requests, track incidents, and ensure they are resolved within agreed SLAs while maintaining knowledge of customers and their environments.

Requirements include advanced skills in B2B/B2C sales, customer care, and a Bachelor’s degree.

Qualifications

• Advanced proficiency in B2B/B2C Sales.
• Advanced proficiency in Customer Care.
• Prior experience in related skills is advantageous.
• Bachelor's Degree in relevant field of studies.

Responsibilities

• Aligned with our Customer Support vertical and help resolve customer queries, escalate issues, and provide best resolutions.
• Close faults and complaints within SLAs and document outcomes.
• Handle email and chat processes with good typing speed and accuracy.

Skills

B2B/B2C Sales

Customer Care

Email/Chat typing

English (B1)

Education

Bachelor's Degree

Job description

THE WORK

Explore opportunities to build knowledge and support the group while engaging in problem solving discussions. This role will involve developing expertise in B2B/B2C Sales, fostering a collaborative environment where learning and contribution are valued. We invite you to join us in this exciting journey of growth and shared success. Log customer requests, troubleshooting, and information to ensure proper documentation. Monitor and track incident resolution within the agreed service levels. Develop and maintain knowledge of customers and their specific business environments. Identify root causes for customer dissatisfaction and recommend solutions to enhance overall satisfaction.

HERE'S WHAT YOU WILL NEED

• Advanced proficiency in B2B/B2C Sales.
• Advanced proficiency in Customer Care.
• It is advantageous to have prior experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE

• Intermediate proficiency in communication skills.
• Beginner proficiency in conflict resolution.
• Intermediate proficiency in active listening.
• Beginner proficiency in time management.
• Intermediate proficiency in problem analysis.

Skill Required

Backoffice B2B B2C Sales P3 . Qualification Bachelor s Degree. YOE 0 to 1 years. Lang English B1.

What would you do You will be aligned with our Customer Support vertical and help us in managing resolving customers query, handling escalations and complaints of the dissatisfied customers giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Candidate who is good in email and chat process who is good in typing is what is preferred here B2B refers to Business that is conducted between companies, rather than between a company and individual consumers. B2C refers to business or transactions conducted directly between a company and consumers who are the end users of its products or services..