Consumer Sales Representative (English - speaking) - Hybrid HS03

Concentrix Spain Business Process Outsourcing S.L.U.; Barcelona; Hybrid; EUR 20,000 - 32,000; Full time

Benefits offered by this job

Referral bonus

Full paid training

Career development program

Job summary

Concentrix is hiring a Consumer Sales Representative (English-speaking) in Barcelona with a hybrid work model. You will drive sales, engage with customers, and present the HP Store value proposition while achieving quotas and maintaining CRM hygiene.

The role emphasizes English fluency, strong communication, IT product knowledge, and customer-focused selling. The position includes full training and a salary with an annual bonus opportunity and a 39-hour work week.

Qualifications

• Advanced level of English required.
• Strong communication skills.
• Knowledge of sales techniques (up-/cross-selling, objection handling).
• Customer driven and motivated to work in sales.
• Achievement and target oriented IT knowledge and technical understanding.

Responsibilities

• Execute and achieve sales quota and targets.
• Articulate the store value proposition and act as point of contact for customers.
• Review client satisfaction and escalate issues when necessary.
• Provide feedback to ensure follow-up and resolution of client concerns.
• Handle inbound inquiries regarding sales, products or services; close orders.
• Upsell/cross-sell to increase order value and revenue.

Skills

Advanced English

Strong communication

Sales techniques

Customer focus

IT knowledge

Qualification questions

CRM usage

Tools

LinkedIn Sales Navigator

Outreach

SalesLo

Job description

Consumer Sales Representative (English - speaking) - Hybrid

Experience the power of a game-changing career Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you’re looking to grow and be inspired, as a Customer Service Sales Representative in Barcelona (hybrid), you will be part of our team of game-changers who are powering the brands of the future in tech.

Career growth and personal development This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

What you will do in this role In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet. As a Consumer Sales Representative on our team, you will:

Key Responsibilities

• Execute and achieve sales quota and targets
• Articulate the HP Store value proposition and act as POC for HP customers
• Reviewing level of client satisfaction and escalating issues when necessary
• Communicate client feedback to appropriate parties for follow up and resolution
• Fast and effective response and resolution of incoming customer enquiries regarding sales, procucts or additional services
• Handle and close inbound customer querries to achieve quarterly quota
• Outbound activties when necessary to recover orders or convert quotes or execute targeted campaigns.
• Prepare commercial and technical service proposals and ensure such proposals are technically and commercially sound
• Ability to ask the right questions to identify customer needs
• Track, manage and report ongoing activity related to sales pipeline
• Login all customer contacts in the CRM system in use at the time.
• Maximize Store revenue by upselling/cross-selling to increase order value and AOV
• Awareness of Online Store promotions and campaigns to maximize their success
• Ensuring personal knowledge of the Store portfolio is maintained
• Maintain good CRM hygiene and tracking by accurately tracking all events within the CRM

Requirements

• Advanced level of English
• Strong communication skills
• Knowledge of sales techniques (up-/cross-selling, objection handling, etc)
• Customer Driven and motivation to work in sales
• Achievement and target oriented IT knowledge and technical understanding
• Minimum of 1 year relevant experience
• Strong personal interest & curiosity in IT products and applications
• Real capability to listen to customers
• Ability to conduct effective qualification skills to ensure a comprehensive understanding of customer needs
• Exceptional customer facing and customer care skills
• Nice to Have Knowledge of IT solutions (cloud, managed services, cybersecurity, infrastructure, etc.).
• Experience with sales engagement tools (e.g., LinkedIn Sales Navigator, Outreach, SalesLo

What’s in it for you We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.

• Full time 39 hours/week contract: Monday to Thursday from 9:30 to18:30 and Friday 9:30 to 17:30
• Salary 19.623 euros gross/year + up to 3000 euros gross/year in bonus
• Great office location in Barcelona
• Friends hunting (referral) bonus
• Full paid training about the company and the project you will be working on
• Career development program and specialized courses

Experience the best version of you! At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

If all this feels like the perfect next step in your career journey, we want to hear from you.

Concentrix is an equal opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Location: ESP Barcelona - C/ de la Selva de Mar, 129

Language Requirements: English (Required)

Time Type: Full time Mission: Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.