Bilingual CS Rep (Spanish/Catalan) – Onsite, Fashion

cnx; Barcelona; On-site; EUR 18,000 - 22,000; Full time

Benefits offered by this job

Full paid training

Career development programs

Central location in Barcelona

Language classes

Job summary

Concentrix in Barcelona seeks a Customer Service Representative (Spanish-Catalan-speaking) to handle incoming calls and emails, resolve issues, and maintain product knowledge for client applications. You will log details in CRM, ensure SLA adherence, and act as a brand ambassador in a fast‑paced fashion/e-commerce environment.

The role requires Spanish and Catalan proficiency with advanced English, a customer‑centric mindset, and willingness to train and adapt.

Qualifications

• Fluent in Spanish and Catalan with advanced English.
• Strong customer service orientation and teamwork.
• Ability to own and progress calls to resolution.
• Willingness to receive trainings and adapt.
• Experience in fashion or boutique client services.
• Knowledge of fashion trends and e-commerce support.
• Familiarity with CRM software and payment platforms.
• Experience delivering e-commerce post-purchase support.

Responsibilities

• Take incoming contacts via telephone and email and resolve users' demands.
• Log call details onto call management systems and meet SLA.
• Maintain service and product knowledge for client applications.
• Understand the customer profile and tailor communication accordingly.
• Ensure contractual SLA is maintained.
• Act as a Brand Ambassador for the company and their products.

Skills

Bilingual Spanish-Catalan

Advanced English

Customer service

Teamwork

Ownership escalation

Fashion knowledge

E-commerce support

Payment platforms

Emotional intelligence

Tools

CRM software

Job description

Concentrix in Barcelona seeks a Customer Service Representative (Spanish-Catalan-speaking) to handle incoming calls and emails, resolve issues, and maintain product knowledge for client applications. You will log details in CRM, ensure SLA adherence, and act as a brand ambassador in a fast‑paced fashion/e-commerce environment.

The role requires Spanish and Catalan proficiency with advanced English, a customer‑centric mindset, and willingness to train and adapt.