Assistant Store Manager (f / m)

TOD'S; Madrid; Presencial; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A luxury fashion brand located in Madrid is seeking a candidate to assist the store manager in boosting sales and enhancing customer experience. Responsibilities include implementing sales policies, managing team activities, and ensuring compliance with brand image standards. The ideal candidate will have 3 to 4 years of retail experience, minimum 2 years in team management, and fluency in both Spanish and English. This position requires a passion for luxury fashion and strong interpersonal skills.

Formación

• 3 to 4 years of experience in a store environment.
• At least 2 years of team management experience.
• Fluency in Spanish and English.

Responsabilidades

• Assist in the commercial development of the store and customer experience.
• Implement sales policy and set sales objectives.
• Organize store activities and staff communication.

Descripción del empleo

Mission

Assist the store manager in the commercial development of the store, respect for brand image and customer experience within the store.

Develop the store sales turnover :

Implement TOD'S sales policy within the store

Setting of sales objectives and periodic analysis of the results achieved

Implementation of the selling ceremony in accordance with the Brand guidelines

Highlighting of the store's products in accordance with the brand's visual policy and in collaboration with the visual merchandising department

Set up CRM actions in order to develop the customer database

Analyze sales reports and customer feedback

Propose action plans in order to exceed the set objectives and increase sales turnover

Ensure good stock management : control of restocking, participation in the organization of inventories and control of discrepancies, sell-through analysis

Team management

Participate in the organization of the activity of the store : planning, determine collective and individual actions

Support and organize communication to store staff : lead daily briefings and other meetings, set and monitor individual goals, identify areas for improvement

Participate in the integration of new employees : training in processes and procedures, various trainings, etc.

Contribute to the motivation of the sales team : evaluate its employees and ensure the follow-up of development actions

Ensure brand image

Ensure that the store is perfectly displayed while respecting the visual identity of the Brand and the company’s commercial policy

Ensure compliance with customer service guidelines : post-sales service management, customer requests, etc

• Ensure compliance with operating rules and procedures within the store

Management

3 / 4 years store experience

~2 years minimum team management experience

Luxury sales and hospitality techniques

Knowledge / sensibility of the world of luxury and fashion, and in particular of shoes

Fluent Spanish and English