Account manager - (English Speaking) - Hybrid - HS03

Concentrix Spain Business Process Outsourcing S.L.U.; Barcelona; Hybrid; EUR 19,000 - 24,000; Full time

Benefits offered by this job

Hybrid work after 2 months

Great office location in Barcelona

Full paid training

Job summary

Concentrix Spain Business Process Outsourcing S.L.U. in Barcelona seeks an Account Manager (English Speaking) for a hybrid role. You will drive sales, engage with customers, and manage accounts to meet KPIs while delivering high-quality service in a dynamic environment.

The position offers a full-time schedule with a hybrid work arrangement, a structured training program, and potential career development within a global tech and services leader.

Qualifications

• Fluency in English is required and native level preferred.
• Proven sales track record in outbound environment.
• Ability to meet sales targets and KPIs.
• Strong communication and computer skills.
• Experience with pipeline management and forecasting.

Responsibilities

• Achieve specific sales targets and maximize opportunities on calls.
• Assess customer needs with probing techniques and tailor offerings.
• Maintain knowledge of products, pricing, promotions, and procedures.
• Ensure service meets sales goals and KPIs.
• Assist on billing questions and account details.

Skills

Sales experience

English proficiency

Communication skills

Forecasting experience

CRM experience

Team player

Education

High school diploma

Tools

CRM software

Job description

Job Title: Account manager - (English Speaking) - Hybrid - HS03

Job Description Experience the power of a game-changing career Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you’re looking to grow and be inspired, as an Account Manager on site in Barcelona you will be part of our team of game-changers who are powering the brands of the future.

What you will do in this role

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet. As an Account Manager on our team, you will:

• Achieving specific sales targets and maximizing sale opportunities on each and every call
• Use non-scripted probing techniques to determine customer needs and offer the most appropriate product or service to address their needs
• Maintain broad knowledge of products, pricing, promotions, and procedures
• Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’)
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and sales performance
• Answer billing questions by talking through components of customer accounts

Your qualifications

• High school diploma with six months of sales experience preferred
• Ability to effectively communicate, both written and verbally
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Basic computer navigation skills and PC Knowledge
• Ability to work as a team member, as well as independently
• Able to rotate shifts, as needed
• Based on location and/or program, additional experience/skills may be required

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you:

• Native level of English
• Have a solid Sales Background (outbound environment)
• Are achievement and goal oriented and motivated and self-starter
• Have strong communication and good computer skills
• Have pipeline management and forecasting experience

It would be a plus if you have

• Previous experience working with channel

What’s in it for you

• Full time 39 hours/week permanent contract: Monday to Thursday from 09:30 - 18:30 Friday 09:30 - 17:30
• Salary 21.376 euros gross/year + up to 5.500 euros gross/year in bonus + private medical insurance
• Great office location in Barcelona (hybrid after 2 months)
• Full paid training about the company and the project you will be working on
• Career development program and specialized courses

Experience the best version of you! At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. If all this feels like the perfect next step in your career journey, we want to hear from you.

Concentrix is an equal opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

R1755323

Location

ESP Barcelona - C/ de la Selva de Mar, 129

Language Requirements: English (Required)

Time Type: Full time

Mission

Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview

We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end‑to‑end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand‑defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.