2nd-Line Banking App Support Specialist (On-Call)

Julius Baer; Madrid; Presencial; EUR 35.000 - 52.000; Jornada completa

Descripción de la vacante

Julius Baer in Madrid seeks an experienced Application Support Specialist to ensure the smooth operation of core banking applications. You will handle 2nd-level support, incident management, and on-call rotations while coordinating with multiple IT and business teams to ensure reliable service delivery.

The role requires strong Linux and Windows server knowledge, experience with batch scheduling tools (AWA/Control-M), and ITIL foundations.

Formación

• Completed IT training or degree in computer science or equivalent.
• Minimum 2 years of professional experience in application support.
• Strong knowledge of Linux and Windows server environments.
• Familiarity with batch/job scheduling tools (AWA/Control-M) and workload automation.
• ITIL Foundation certification or equivalent.

Responsabilidades

• Ensure smooth operation of core banking applications and 2nd-level support.
• Process incidents from monitoring systems within SLAs.
• Coordinate with incident managers, service owners, 3rd-level support, and stakeholders.
• Handle local administrative duties and periodic on-call rotation.
• Administer change requests and oversee deployment readiness.
• Participate in weekend deployments and release activities.
• Maintain operation documentation and knowledge base.
• Support batch scheduling and monitoring across tools like AWA/Control-M.

Conocimientos

Linux knowledge

Windows Server

Batch scheduling tools

Java application servers

ITIL Foundation

Team leadership

English communication

Analytical mindset

Shell scripting

Proactive learning

Educación

Degree in Computer Science or IT certification

Herramientas

Automic AWA

Control-M

Descripción del empleo

Julius Baer in Madrid seeks an experienced Application Support Specialist to ensure the smooth operation of core banking applications. You will handle 2nd-level support, incident management, and on-call rotations while coordinating with multiple IT and business teams to ensure reliable service delivery.

The role requires strong Linux and Windows server knowledge, experience with batch scheduling tools (AWA/Control-M), and ITIL foundations.