Training Center Customer Service Specialist

CAE Inc; København; On-site; DKK 360,000 - 480,000; Full time

Job summary

CAE is seeking a Customer Services Representative in Copenhagen to coordinate Instructors, customers and guests and ensure high-quality service in a fast-paced environment.

You will facilitate training delivery, manage room setup, and work closely with Sales, Scheduling and Training teams to meet client needs. This on-site role emphasizes strong communication and aviation industry familiarity.

Qualifications

• Experience in customer service-focused roles (eg. hotel, travel, aviation).
• Purchasing experience is a plus.
• Proficient in written and spoken English.
• Proficient in Danish, Swedish or Norwegian (written and spoken).
• Strong PC skills (Excel, Word, etc.).

Responsibilities

• Act as the primary point of contact for training delivery at CAE’s Copenhagen centre.
• Ensure seamless running of the training centre and sessions, including room preparation and set-up.
• Provide high-quality customer service to exceed expectations and boost satisfaction.
• Keep the training centre well-presented, organized and stocked at all times.
• Collaborate with internal departments (training, Sales, Scheduling) to support client needs.

Skills

Customer service experience

Strong communication

English proficiency

Danish/Swedish/Norwegian language

PC skills (Excel, Word)

Tools

Excel

Word

Job description

CAE is seeking a Customer Services Representative in Copenhagen to coordinate Instructors, customers and guests and ensure high-quality service in a fast-paced environment.

You will facilitate training delivery, manage room setup, and work closely with Sales, Scheduling and Training teams to meet client needs. This on-site role emphasizes strong communication and aviation industry familiarity.