Customer Service Representative-EN

CAE; København; On-site; DKK 260,000 - 340,000; Full time

Job summary

CAE Copenhagen is seeking a Customer Services Representative at our Copenhagen centre to coordinate instructors, customers, and guests, delivering high-quality service in a fast-paced environment.

You will be the primary contact for training delivery, ensure room setup and smooth sessions, and collaborate with training, sales and scheduling to meet client needs. English required; Danish/Swedish/Norwegian preferred; strong IT skills with Excel and Word welcome.

Qualifications

• Experience in a customer service focussed role (hotel/travel/aviation or similar).
• Proficient in English (written and verbal).
• Proficient in Danish, Swedish, or Norwegian (written and verbal) preferable.
• Excellent PC skills (Excel, Word, etc.).

Responsibilities

• Act as the primary point of contact for training delivery at CAE’s Copenhagen centre.
• Ensure seamless running of the training centre and sessions, including room preparation and set-up.
• Maintain high quality customer service to exceed expectations and improve satisfaction and loyalty.
• Ensure the training centre is well-presented, organized and fully stocked at all times.
• Collaborate with internal departments (training, Sales, Scheduling) to support client needs and resolve queries.

Skills

Customer service

English proficiency

Danish/Swedish/Norwegian

PC skills

Job description

Role And Responsibilities

Join our team at Copenhagen Airport as a Customer Services Representative where you’ll play a key role in the delivery of CAE’s world leading training services. You’ll be responsible for facilitating and coordinating Instructors, customers, and guests, providing high quality customer service in a fast-paced environment.

Role And Responsibilities

Join our team at Copenhagen Airport as a Customer Services Representative where you’ll play a key role in the delivery of CAE’s world leading training services. You’ll be responsible for facilitating and coordinating Instructors, customers, and guests, providing high quality customer service in a fast-paced environment.

The role we are offering you

• Act as the primary point of contact for training delivery at CAE’s Copenhagen centre
• Ensuring seamless running of the training centre and sessions, including room preparation and set-up
• Focussing on high quality customer service to ensure customer expectations are exceeded and improving overall customer satisfaction and loyalty
• Ensuring the training centre is well‑presented, organized and fully stocked at all times
• Maintaining close collaboration with internal departments (training, Sales, Scheduling) to support client needs and solve queries or concerns.

Our Ideal Candidate Has

• Experience in a customer service focussed role (eg. hotel industry, travel/ tourism, charter aviation, customer service representative)
• Experience in purchasing would be nice to have
• Proficient in English language (written and verbal)
• Proficient in either Danish, Swedish, or Norwegian (written and verbal) preferable
• Excellent PC skills (Excel, Word etc)

What else would be beneficial/ desirable?

• Ideally knowledge or experience of the aviation industry

Location

Copenhagen, Denmark

This is a fully on‑site role

What kind of person will succeed in this team?

We’re looking for you to be a strong communicator, able to keep calm and organised in a dynamic, customer‑centric environment. We need you to be flexible and adaptable to respond to customer needs.

About CAE

At CAE, our mission is clear: to help make the world a safer place. For nearly 80 years, we’ve driven innovation in simulation, training, and mission readiness to support critical operations worldwide. By leveraging advanced technologies, we empower our customers to operate smarter, faster, and more sustainably. Join a purpose‑driven organization where bold ideas are encouraged, collaboration drives progress, and your growth fuels our shared success.

Position Type

Regular

Equal Opportunity & Accommodations

CAE is committed to providing equal opportunities to all applicants, regardless of race, nationality, color, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity, veteran status, age, or other characteristics protected by law. We encourage applicants who may not meet every qualification to apply. Reasonable accommodations are available—contact your recruiter or email [e-mail] if needed.

Data Privacy

Privacy Statement | CAE

As part of our process, we may use AI‑supported tools to help review applications, with human decision‑making at every step. CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.