Customer Service Representative

CAE Inc; København; Hybrid; DKK 300,000 - 420,000; Full time

Job summary

CAE Inc is seeking a Customer Services Representative to join our Copenhagen centre, on-site at Copenhagen Airport. You will coordinate instructors, customers and guests, ensuring the smooth delivery of CAE’s training services.

The ideal candidate has customer service experience, proficiency in English, and a calm, organized approach in a fast-paced environment. Danish, Swedish or Norwegian language skills are a plus, and strong PC skills (Excel, Word) are expected.

Qualifications

• Experience in a customer service focused role (hotel, travel, aviation, etc.).
• Proficient in English (written and verbal).
• Proficient in Danish, Swedish, or Norwegian is a plus.
• Excellent PC skills (Excel, Word).

Responsibilities

• Act as the primary point of contact for training delivery at CAE’s Copenhagen centre.
• Ensuring seamless running of the training centre and sessions, including room preparation and set-up.
• Focussing on high quality customer service to exceed expectations and improve loyalty.
• Ensuring the training centre is well-presented, organized and fully stocked at all times.
• Maintaining close collaboration with internal departments (training, Sales, Scheduling) to support client needs.

Skills

Customer service experience

English proficiency

Danish/Swedish/Norwegian language

Microsoft Excel

Microsoft Word

Tools

Microsoft Office

Job description

## Customer Service RepresentativeApply: Copenhagen: Full time: Posted Today: 123347⠀ **Role And Responsibilities**Join our team at Copenhagen Airport as a Customer Services Representative where you’ll play a key role in the delivery of CAE’s world leading training services. You’ll be responsible for facilitating and coordinating Instructors, customers, and guests, providing high quality customer service in a fast-paced environment.**The role we are offering you*** Act as the primary point of contact for training delivery at CAE’s Copenhagen centre* Ensuring seamless running of the training centre and sessions, including room preparation and set-up* Focussing on high quality customer service to ensure customer expectations are exceeded and improving overall customer satisfaction and loyalty* Ensuring the training centre is well-presented, organized and fully stocked at all times* Maintaining close collaboration with internal departments (training, Sales, Scheduling) to support client needs and solve queries or concerns.**Our ideal candidate has:*** Experience in a customer service focussed role (eg. hotel industry, travel/ tourism, charter aviation, customer service representative)* Experience in purchasing would be nice to have* Proficient in English language (written and verbal)* Proficient in either Danish, Swedish, or Norwegian (written and verbal) preferable* Excellent PC skills (Excel, Word etc)**What else would be beneficial/ desirable?*** Ideally knowledge or experience of the aviation industry**Location:**Copenhagen, DenmarkThis is a fully on-site role**What kind of person will succeed in this team?**We’re looking for you to be a strong communicator, able to keep calm and organised in a dynamic, customer-centric environment. We need you to be flexible and adaptable to respond to customer needs. #LI-AK1# **About CAE***At CAE, our mission is clear: to help make the world a safer place. For nearly 80 years, we’ve driven innovation in simulation, training, and mission readiness to support critical operations worldwide. By leveraging advanced technologies, we empower our customers to operate smarter, faster, and more sustainably. Join a purpose-driven organization where bold ideas are encouraged, collaboration drives progress, and your growth fuels our shared success.* # **Position Type**Regular# **Equal Opportunity & Accommodations***CAE is committed to providing equal opportunities to all applicants, regardless of race, nationality, color, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity, veteran status, age, or other characteristics protected by law. We encourage applicants who may not meet every qualification to apply. Reasonable accommodations are available—contact your recruiter or email* *[e-mail]* *if needed.*# **Data Privacy**Privacy Statement | CAE*As part of our process, we may use AI‐supported tools to help review applications, with human decision‐making at every step. CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.*### All for building a safer, smarter worldWelcome to CAE! As a global leader in Civil Aviation and Defense & Security across 40 countries, we advance together as One CAE, fueled by thousands of passionate individuals operating in a culture where everyone can thrive. We hold ourselves accountable for building an inclusive community at every level, and our comprehensive benefits support you professionally and personally.Together, we are All For shaping a future where safety, sustainability, and inclusivity lead the way. Join us and be part of something bigger—where your impact reaches beyond CAE and helps shape the world of tomorrow.