Swedish-Speaking Customer Success Specialist — On-Site DK

Blackbird Coffee; Herlev Kommune; In loco; DKK 420.000 - 520.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary

Full-time position

Ambitious Swedish market role

Descrizione del lavoro

Blackbird Coffee in Herlev, Denmark seeks a Swedish-speaking Customer Service & Success Specialist to join the Operations Team and serve the Swedish market. You will be the main contact for Swedish customers, handling inquiries by phone and email, solving problems and building long-term relationships.

You will shape the customer experience, identify improvement opportunities, and work with sales, service and technical teams to onboard new customers, ensuring value from our solutions.

Competenze

• Proven experience in customer service or success roles.
• Fluent Swedish language skills with good Danish understood.
• Strong communication and relationship-building abilities.
• Ability to understand technical aspects and explain clearly.

Mansioni

• Be the main contact for Swedish customers via phone and email.
• Handle inquiries, process requests, and resolve tasks timely.
• Build long-term relationships and ensure a positive experience.
• Engage regularly with customers to gather feedback and identify improvements.
• Collaborate with sales, service and tech teams, including onboarding new customers.
• Document interactions in the CRM and monitor satisfaction metrics.

Conoscenze

Customer service

Customer success

Communication skills

CRM software

Problem-solving

Swedish language

Danish language

Strumenti

CRM software

Descrizione del lavoro

Blackbird Coffee in Herlev, Denmark seeks a Swedish-speaking Customer Service & Success Specialist to join the Operations Team and serve the Swedish market. You will be the main contact for Swedish customers, handling inquiries by phone and email, solving problems and building long-term relationships.

You will shape the customer experience, identify improvement opportunities, and work with sales, service and technical teams to onboard new customers, ensuring value from our solutions.