Customer Support Agent - Swedish and English Speaking (Day/Late shifts)

Copenhive Denmark; København; On-site; DKK 246,000 - 357,000; Full time

Benefits offered by this job

Performance bonuses up to 50%

Vacation pay 12.5%

Modern office in Copenhagen

Team-building events

Career development paths

Job summary

Copenhive in Copenhagen is hiring a Customer Support Agent to assist customers in Swedish and English from our brand new office. You will work on day and late shifts, with rotations and weekend coverage.

You will handle inquiries via phone, email, and live chat, resolve issues with care, and identify customer needs to provide suitable solutions, while collaborating with the team to improve service delivery.

Qualifications

• Full professional proficiency in Swedish and English (written and spoken).
• Motivated with strong commitment to customer service and an interest in sales.
• Excellent communication, interpersonal and problem-solving skills.
• Proactive attitude with strong attention to detail.
• Prior experience in a customer support environment is preferred but not required.

Responsibilities

• Provide customer assistance via telephone, email, and live chat, primarily in Swedish and English.
• Resolve inquiries with precision, care, and a professional approach.
• Identify client needs and recommend appropriate solutions or services.
• Maintain a high standard of service to ensure customer satisfaction.
• Collaborate with team members to optimize internal processes and service delivery.

Skills

Swedish

English

Customer service

Communication skills

Problem solving

Interpersonal skills

Job description

Speak Swedish & English? Love Helping People? Join Us at Copenhive in our brand new office in Copenhagen as a Customer Support Agent!

Please note: This role is for our Day/Late shifts.

Shifts based on these rotations: 5 work shifts per week (including weekends)

• Day shift: 08:00 - 16:30
• Mid Shift: 12:00 - 20:30
• Evening shift: 14:30 - 23:00

Key Responsibilities

• Provide comprehensive customer assistance via telephone, email, and live chat, primarily in Swedish and English.
• Resolve inquiries with precision, care, and a professional approach.
• Identify client needs and recommend appropriate solutions or services.
• Maintain a high standard of service to ensure customer satisfaction.
• Collaborate with team members to optimize internal processes and service delivery.

Candidate Requirements

• Full professional proficiency in both Swedish and English (written and spoken).
• A motivated individual with a strong commitment to customer service and an interest in sales.
• Excellent communication, interpersonal, and problem-solving skills.
• A proactive attitude with strong attention to detail.
• Prior experience in a customer support environment is preferred but not required.

Compensation and Benefits

• Performance Bonuses: Eligibility for monthly performance-based bonuses of up to 50%.
• Vacation Pay: An additional 12.5% vacation allowance provided in accordance with the Danish Holiday Act.
• Facilities: Modern office environment located in the heart of Copenhagen.
• Corporate Culture: Regular team-building events and professional activities.
• Career Development: Clear pathways for internal advancement to Mid and Senior-level positions.