Bilingual Swedish/English Support Pro | Bonuses

Copenhive Denmark; København; On-site; DKK 246,000 - 357,000; Full time

Benefits offered by this job

Performance bonuses up to 50%

Vacation pay 12.5%

Modern office in Copenhagen

Team-building events

Career development paths

Job summary

Copenhive in Copenhagen is hiring a Customer Support Agent to assist customers in Swedish and English from our brand new office. You will work on day and late shifts, with rotations and weekend coverage.

You will handle inquiries via phone, email, and live chat, resolve issues with care, and identify customer needs to provide suitable solutions, while collaborating with the team to improve service delivery.

Qualifications

• Full professional proficiency in Swedish and English (written and spoken).
• Motivated with strong commitment to customer service and an interest in sales.
• Excellent communication, interpersonal and problem-solving skills.
• Proactive attitude with strong attention to detail.
• Prior experience in a customer support environment is preferred but not required.

Responsibilities

• Provide customer assistance via telephone, email, and live chat, primarily in Swedish and English.
• Resolve inquiries with precision, care, and a professional approach.
• Identify client needs and recommend appropriate solutions or services.
• Maintain a high standard of service to ensure customer satisfaction.
• Collaborate with team members to optimize internal processes and service delivery.

Skills

Swedish

English

Customer service

Communication skills

Problem solving

Interpersonal skills

Job description

Copenhive in Copenhagen is hiring a Customer Support Agent to assist customers in Swedish and English from our brand new office. You will work on day and late shifts, with rotations and weekend coverage.

You will handle inquiries via phone, email, and live chat, resolve issues with care, and identify customer needs to provide suitable solutions, while collaborating with the team to improve service delivery.