Danish-speaking SaaS Support Specialist

SUPERB; København; On-site; DKK 193,000 - 248,000; Part time

Benefits offered by this job

Learning & sharing environment

International team

Social gatherings

Job summary

Superb is seeking a Danish-speaking Customer Support Specialist to support Nordic customers from our Copenhagen office on an ad‑hoc basis. The role covers day, evening, and weekend hours to handle peak volumes and absence coverage.

You will help customers with a SaaS product, learn quickly, and grow with the team. We value a service-minded, structured, and solution-focused approach, with strong communication in Danish and English.

Qualifications

• Fluent in Danish and English, with strong communication skills.
• Experience in customer support is a plus, SaaS or similar products preferable.
• Ability to troubleshoot and resolve customer issues with a positive attitude.

Responsibilities

• Provide mail, chat and phone support to our Nordic customers, primarily Danish-speaking.
• Work with the Support team to resolve tickets and issues for customers.
• Log customer interactions in our CRM and maintain structured records.
• Collaborate with product to convey customer feedback and improvement ideas.
• Identify opportunities to increase product usage and value for customers.

Skills

Danish language

Customer support

Communication skills

Team player

Problem solving

Tools

CRM tools

Job description

Superb is seeking a Danish-speaking Customer Support Specialist to support Nordic customers from our Copenhagen office on an ad‑hoc basis. The role covers day, evening, and weekend hours to handle peak volumes and absence coverage.

You will help customers with a SaaS product, learn quickly, and grow with the team. We value a service-minded, structured, and solution-focused approach, with strong communication in Danish and English.