Danish-Speaking Customer Support Specialist

Next Job Abroad; Randers; On-site; DKK 179,000 - 269,000; Full time

Benefits offered by this job

Relocation support

Fully paid training

Career development

Attractive salary

Health insurance

50+ benefits and services

International working environment

Support and learning

Job summary

Next Job Abroad is assisting a Bulgarian client in recruiting a Danish-speaking Customer Service Agent. The role focuses on delivering professional support across phone, email and chat channels, using CRM tools, and maintaining high customer satisfaction.

Training is fully provided, with relocation support and professional development opportunities. The ideal candidate speaks fluent Danish and English, excels in listening and problem-solving, and can adapt quickly to structured guides and

Qualifications

• Fluent Danish and English communication.
• Strong interpersonal and customer service orientation.
• Ability to follow structured guides and processes.
• Excellence in active listening and problem-solving.
• Adaptable and quick to learn new processes and technologies.

Responsibilities

• Deliver professional support for our client's products and services, maintaining a stellar customer satisfaction rate
• Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our client's customers
• Engage customers through multiple channels, including phone, email and chat
• Resolve customer inquiries within agreed SLAs, using our client's knowledge base and established protocols
• Consistently meet or exceed performance goals for call handling time, first-call resolution, and customer satisfaction scores
• Collaborate with team members to share best practices and contribute to the knowledge base
• Participate in ongoing training and stay updated on product knowledge and industry trends

Skills

Danish

English

Customer service

Active listening

Problem solving

Adaptability

Job description

Next Job Abroad is assisting a Bulgarian client in recruiting a Danish-speaking Customer Service Agent. The role focuses on delivering professional support across phone, email and chat channels, using CRM tools, and maintaining high customer satisfaction.

Training is fully provided, with relocation support and professional development opportunities. The ideal candidate speaks fluent Danish and English, excels in listening and problem-solving, and can adapt quickly to structured guides and