Danish-Speaking SaaS Support Specialist

Superb; Københavns Kommune; On-site; DKK 207,000 - 248,000; Part time

Benefits offered by this job

Learning & sharing environment

International team

Team events & social gatherings

Office in Copenhagen

Job summary

Superb is seeking a Danish-speaking Customer Support Specialist to bolster our customer operations on an ad-hoc basis. You will cover daytime, evening, and weekend hours to help manage peak ticket volumes and staff absence.

As part of the Support team, you will assist Nordic customers via mail, chat and phone, learning our SaaS product and driving greater value and usage for our customers. You will collaborate with the product team to capture feedback and ensure data is logged in the CRM.

Qualifications

• Fluent in Danish and English.
• Experience helping customers with a SaaS product or similar is a plus.
• Strong communication skills, both oral and written.
• Able to work daytime, evenings and weekends.
• Live in or near Copenhagen and able to work from our office.

Responsibilities

• Work closely with the Support team to resolve tickets and issues for customers.
• Provide mail, chat and phone support to Nordic customers primarily.
• Understand how customers use Superb and identify opportunities to increase usage and value.
• Coordinate with the product team to relay customer feedback and voice of the customer.
• Log customer data in the CRM and report steps clearly.

Skills

Danish language

Customer support

Troubleshooting

Communication skills

Team player

Job description

Superb is seeking a Danish-speaking Customer Support Specialist to bolster our customer operations on an ad-hoc basis. You will cover daytime, evening, and weekend hours to help manage peak ticket volumes and staff absence.

As part of the Support team, you will assist Nordic customers via mail, chat and phone, learning our SaaS product and driving greater value and usage for our customers. You will collaborate with the product team to capture feedback and ensure data is logged in the CRM.