Senior Customer Success Manager: Strategic Accounts & Growth

PriceShape A/S; Aarhus; Hybrid; DKK 700,000 - 1,150,000; Full time

Benefits offered by this job

Competitive compensation with base + 5

Modern Aarhus office with flexibility

International team

Pension and health insurance

Travel opportunities

Job summary

PriceShape A/S, based in Aarhus, seeks a senior Customer Success Manager to own strategic accounts and deliver measurable business impact. You will partner with Sales, Product, Marketing, and Leadership to ensure adoption, retention, and revenue growth across complex B2B portfolios.

You will guide executive stakeholders, optimising pricing strategies and translating usage into business outcomes while shaping our Customer Success practice.

Qualifications

• 5–8+ years in Customer Success, Account Management, or client-facing roles.
• Experience managing complex B2B customer relationships and strategic portfolios.
• Proven track record of driving customer adoption, retention, and revenue expansion.
• Experience engaging senior stakeholders and executive decision-makers.
• Ability to manage multiple strategic accounts with a structured, disciplined approach.
• Strong communication skills and ability to challenge and guide senior stakeholders constructively.
• Analytical mindset with the ability to translate insights into actionable business recommendations.
• Experience using CRM platforms (e.g., HubSpot).
• Fluent in English.

Responsibilities

• Own and manage a portfolio of strategic high-value accounts, with a focus on proactive engagement, value realisation, and long-term impact.
• Act as a trusted advisor, guiding senior stakeholders to stronger commercial decisions.
• Drive onboarding and ensure successful product adoption across multiple teams and functions.
• Proactively engage customers to understand business goals, KPIs, and performance drivers.
• Challenge and guide customers to optimise pricing, revenue strategies, and operational efficiency.
• Help customers translate product usage into measurable business outcomes.
• Conduct structured, insight-driven business reviews with senior stakeholders and executive teams.
• Build and maintain strong relationships across multiple teams and decision-makers within high-impact accounts.
• Identify opportunities to strengthen adoption, retention, and revenue expansion.
• Ensure renewal readiness and lifecycle ownership of strategic accounts.
• Collaborate with sales on expansion opportunities and strategic account planning.
• Maintain accurate CRM data, portfolio insights, and customer health overview.

Skills

Customer Success

Account Management

Executive stakeholder management

CRM platforms

Analytical mindset

Communication

Strategic portfolio management

Fluent English

Tools

HubSpot

Job description

PriceShape A/S, based in Aarhus, seeks a senior Customer Success Manager to own strategic accounts and deliver measurable business impact. You will partner with Sales, Product, Marketing, and Leadership to ensure adoption, retention, and revenue growth across complex B2B portfolios.

You will guide executive stakeholders, optimising pricing strategies and translating usage into business outcomes while shaping our Customer Success practice.